[Koha] Background jobs stuck at "New" and can't be kick-started

[Marcel de Rooy]

Hi Aleisha,
What's in your logs? (worker log etc)
Are the jobs started but do they actually crash on something ?

Marcel

________________________________
Van: Koha <koha-bounces at lists.katipo.co.nz> namens Aleisha Amohia <aleisha at catalyst.net.nz>
Verzonden: woensdag 12 oktober 2022 23:23
Aan: Koha <koha at lists.katipo.co.nz>
Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started

Hi all,

We're having some problems with background jobs and hoping we can get
some advice.

Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are
batch item record modifications, some are holds queue updates.

I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed
to pick up the jobs, using these commands:

$ sudo koha-worker --stop <sitename>
$ sudo service rabbitmq-server stop
$ sudo koha-worker --start <sitename>

$ sudo koha-worker --stop <sitename>
$ sudo service rabbitmq-server start
$ sudo koha-worker --start <sitename>

The biblionumbers and itemnumbers that the jobs are trying to affect are
all legitimate records in the database.

Would appreciate any ideas or suggestions from the community.

--
*Aleisha Amohia (she/her)*
Koha Technical Lead
*Catalyst IT - Expert Open Source Solutions*

*Catalyst.Net Ltd - a Catalyst IT group company*
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