[Koha] Background jobs stuck at "New" and can't be kick-started

[Aleisha Amohia]

Hi Marcel

There's a lot of this in worker-output.log:

Wide character in subroutine entry at 
/usr/share/koha/lib/Koha/BackgroundJob.pm line 170.

Do you think that could be causing it to crash?

Nothing interesting in worker-error.log.

Thanks
Aleisha

On 13/10/22 18:35, Marcel de Rooy wrote:
> Hi Aleisha,
> What's in your logs? (worker log etc)
> Are the jobs started but do they actually crash on something ?
>
> Marcel
>
> ________________________________
> Van: Koha<koha-bounces at lists.katipo.co.nz>  namens Aleisha Amohia<aleisha at catalyst.net.nz>
> Verzonden: woensdag 12 oktober 2022 23:23
> Aan: Koha<koha at lists.katipo.co.nz>
> Onderwerp: [Koha] Background jobs stuck at "New" and can't be kick-started
>
> Hi all,
>
> We're having some problems with background jobs and hoping we can get
> some advice.
>
> Running Koha 22.05.05, we have 25 background jobs stuck at New. Some are
> batch item record modifications, some are holds queue updates.
>
> I've tried restarted rabbit-mq and the koha-worker but it hasn't seemed
> to pick up the jobs, using these commands:
>
> $ sudo koha-worker --stop <sitename>
> $ sudo service rabbitmq-server stop
> $ sudo koha-worker --start <sitename>
>
> $ sudo koha-worker --stop <sitename>
> $ sudo service rabbitmq-server start
> $ sudo koha-worker --start <sitename>
>
> The biblionumbers and itemnumbers that the jobs are trying to affect are
> all legitimate records in the database.
>
> Would appreciate any ideas or suggestions from the community.
>
> --
> *Aleisha Amohia (she/her)*
> Koha Technical Lead
> *Catalyst IT - Expert Open Source Solutions*
>
> *Catalyst.Net Ltd - a Catalyst IT group company*
> Tel: +64 4 499 2267 |https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7Ce3e402614f2e4e8045bd08daac981c00%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012066567572998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=blK62rU2SGaee9teTRc0vZCdRYun7%2FDmerIfJ%2F%2Boths%3D&reserved=0  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.catalyst.net.nz%2F&data=05%7C01%7Cm.de.rooy%40rijksmuseum.nl%7Ce3e402614f2e4e8045bd08daac981c00%7C635b05eb66c748e1a94fb4b05a1b058b%7C0%7C0%7C638012066567572998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=blK62rU2SGaee9teTRc0vZCdRYun7%2FDmerIfJ%2F%2Boths%3D&reserved=0>
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-- 
*Aleisha Amohia (she/her)*
Koha Technical Lead
*Catalyst IT - Expert Open Source Solutions*

*Catalyst.Net Ltd - a Catalyst IT group company*
Tel: +64 4 499 2267 | www.catalyst.net.nz <http://www.catalyst.net.nz>

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