[Koha] Holds

[Wagner, Jane]

Sorry, am flailing in many directions at once here :-(  I'd still check your process_message_queue cron.  No email to anyone will go out until that runs.

Jane Wagner
Library Systems Analyst
PTFS Inc.
Content Management and Library Solutions
6400 Goldsboro Road, Suite 200
Bethesda, MD  20817
(301) 654-8088 x 151
jwagner at ptfs.com


-----Original Message-----
From: Cab Vinton [mailto:bibliwho at gmail.com] 
Sent: Wednesday, May 20, 2009 4:37 PM
To: Wagner, Jane
Cc: koha at lists.katipo.co.nz; Nicole Engard
Subject: Re: [Koha] Holds

There might some confusion here:

I'm referring to emails to library staff when a patron places a hold,
while you seem to be referring to emails to patrons once a hold has
been pulled by staff for a patron.

Ultimately, of course, we'd like both to work!

Thanks,

Cab Vinton, Director
Sanbornton Public Library
Sanbornton, NH

On Wed, May 20, 2009 at 4:17 PM, Wagner,  Jane <jwagner at ptfs.com> wrote:
> We have had all sorts of problems getting hold emails to work.  Thanks
> to Liz at NEKLS and Jesse Weaver aka pianohacker for helping us out --
> both of you chime in if I've missed something.  You need a properly
> structured notice for holds in your notices list.  There was also a
> problem with the structure or setup of the messages transport table
> (Jesse knows details on this -- somehow related to the default Koha
> installation process).
>
> Depending on how you have the syspref and your cron of the
> build_holds_queue script, the hold email should go out when the hold is
> marked as "available" (waiting at X library).  Holds don't actually get
> sent anywhere, though, until the process_message_queue script runs.
> Check your cron list for frequency on both of those.
>
> Jane Wagner
> Library Systems Analyst
> PTFS Inc.
> Content Management and Library Solutions
> 6400 Goldsboro Road, Suite 200
> Bethesda, MD  20817
> (301) 654-8088 x 151
> jwagner at ptfs.com
>
>
> -----Original Message-----
> From: koha-bounces at lists.katipo.co.nz
> [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Cab Vinton
> Sent: Wednesday, May 20, 2009 4:09 PM
> To: Nicole Engard
> Cc: koha at lists.katipo.co.nz
> Subject: Re: [Koha] Holds
>
> Thank you, Nicole.
>
> Turns out we have this preference turned on, but I don't recall seeing
> any email notifications.
>
> Does anyone know if notification of a hold placed is instant, or if it
> runs periodically?
>
> Cab Vinton, Director
> Sanbornton Public Library
> Sanbornton, NH
>
> On Wed, May 20, 2009 at 3:49 PM, Nicole Engard
> <nicole.engard at liblime.com> wrote:
>> There is a preference to receive an email whenever a hold is placed.
>>
> http://koha.org/documentation/manual/3.0/administration/global-system-pr
> eferences/circulation#emaillibrarianwhenholdisplaced
>>
>> As for the reports - I often get confused and I'll be sure to update
>> the manual with the notes provided here by other Koha people :)
>>
>> ---
>>
>> Nicole C. Engard
>> Open Source Evangelist, LibLime
>> (888) Koha ILS (564-2457) ext. 714
>> nce at liblime.com
>> AIM/Y!/Skype: nengard
>>
>> http://liblime.com
>> http://blogs.liblime.com/open-sesame/
>>
>>
>>
>> On Wed, May 20, 2009 at 3:44 PM, Cab Vinton <bibliwho at gmail.com>
> wrote:
>>> I've searched the manual, but it appears that there's no provision
> for
>>> automatic staff notification whenever a patron places a hold on a
>>> title.
>>>
>>> Is this true?
>>>
>>> Lacking that feature, the "Holds to pull" report has to be checked
>>> periodically, correct?
>>>
>>> I'm also unclear on the purpose of the "Holds queue" report. Can
>>> someone clarify?
>>>
>>> I have a couple of titles in the queue, but can't remember how they
>>> got there, or how to get them off ...
>>>
>>> Thank you,
>>>
>>> Cab Vinton, Director
>>> Sanbornton Public Library
>>> Sanbornton, NH
>>> _______________________________________________
>>> Koha mailing list
>>> Koha at lists.katipo.co.nz
>>> http://lists.katipo.co.nz/mailman/listinfo/koha
>>>
>>
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