[Koha] Holds

[Cab Vinton]

There might some confusion here:

I'm referring to emails to library staff when a patron places a hold,
while you seem to be referring to emails to patrons once a hold has
been pulled by staff for a patron.

Ultimately, of course, we'd like both to work!

Thanks,

Cab Vinton, Director
Sanbornton Public Library
Sanbornton, NH

On Wed, May 20, 2009 at 4:17 PM, Wagner,  Jane <jwagner at ptfs.com> wrote:
> We have had all sorts of problems getting hold emails to work.  Thanks
> to Liz at NEKLS and Jesse Weaver aka pianohacker for helping us out --
> both of you chime in if I've missed something.  You need a properly
> structured notice for holds in your notices list.  There was also a
> problem with the structure or setup of the messages transport table
> (Jesse knows details on this -- somehow related to the default Koha
> installation process).
>
> Depending on how you have the syspref and your cron of the
> build_holds_queue script, the hold email should go out when the hold is
> marked as "available" (waiting at X library).  Holds don't actually get
> sent anywhere, though, until the process_message_queue script runs.
> Check your cron list for frequency on both of those.
>
> Jane Wagner
> Library Systems Analyst
> PTFS Inc.
> Content Management and Library Solutions
> 6400 Goldsboro Road, Suite 200
> Bethesda, MD  20817
> (301) 654-8088 x 151
> jwagner at ptfs.com
>
>
> -----Original Message-----
> From: koha-bounces at lists.katipo.co.nz
> [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Cab Vinton
> Sent: Wednesday, May 20, 2009 4:09 PM
> To: Nicole Engard
> Cc: koha at lists.katipo.co.nz
> Subject: Re: [Koha] Holds
>
> Thank you, Nicole.
>
> Turns out we have this preference turned on, but I don't recall seeing
> any email notifications.
>
> Does anyone know if notification of a hold placed is instant, or if it
> runs periodically?
>
> Cab Vinton, Director
> Sanbornton Public Library
> Sanbornton, NH
>
> On Wed, May 20, 2009 at 3:49 PM, Nicole Engard
> <nicole.engard at liblime.com> wrote:
>> There is a preference to receive an email whenever a hold is placed.
>>
> http://koha.org/documentation/manual/3.0/administration/global-system-pr
> eferences/circulation#emaillibrarianwhenholdisplaced
>>
>> As for the reports - I often get confused and I'll be sure to update
>> the manual with the notes provided here by other Koha people :)
>>
>> ---
>>
>> Nicole C. Engard
>> Open Source Evangelist, LibLime
>> (888) Koha ILS (564-2457) ext. 714
>> nce at liblime.com
>> AIM/Y!/Skype: nengard
>>
>> http://liblime.com
>> http://blogs.liblime.com/open-sesame/
>>
>>
>>
>> On Wed, May 20, 2009 at 3:44 PM, Cab Vinton <bibliwho at gmail.com>
> wrote:
>>> I've searched the manual, but it appears that there's no provision
> for
>>> automatic staff notification whenever a patron places a hold on a
>>> title.
>>>
>>> Is this true?
>>>
>>> Lacking that feature, the "Holds to pull" report has to be checked
>>> periodically, correct?
>>>
>>> I'm also unclear on the purpose of the "Holds queue" report. Can
>>> someone clarify?
>>>
>>> I have a couple of titles in the queue, but can't remember how they
>>> got there, or how to get them off ...
>>>
>>> Thank you,
>>>
>>> Cab Vinton, Director
>>> Sanbornton Public Library
>>> Sanbornton, NH
>>> _______________________________________________
>>> Koha mailing list
>>> Koha at lists.katipo.co.nz
>>> http://lists.katipo.co.nz/mailman/listinfo/koha
>>>
>>
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