[Koha] 500 error for News, HTML customizations, Pages

Aida Djikic aidadjikic at gmail.com
Thu Nov 16 00:09:21 NZDT 2023 

Hello Jonathan,

thank you for the instructions. I tried that, and got the following:


==> /var/log/koha/librarym21/api-error.log <==

==> /var/log/koha/librarym21/indexer-error.log <==
20231113 22:31:12 librarym21-koha-indexer: client (pid 1121) killed by
signal 15, stopping

==> /var/log/koha/librarym21/indexer-output.log <==

==> /var/log/koha/librarym21/intranet-error.log <==

==> /var/log/koha/librarym21/opac-error.log <==
[Tue Nov 14 15:11:31.794489 2023] [cgi:error] [pid 44770] [client
10.1.1.203:55927] AH01215: Use of uninitialized value $hits in numeric eq
(==) at /usr/share/koha/opac/cgi-bin/opac/opac-search.pl line 612.:
/usr/share/koha/opac/cgi-bin/opac/opac-search.pl, referer:
http://10.1.3.174:8081/cgi-bin/koha/opac-page.pl?page_id=15
[Tue Nov 14 15:11:31.837702 2023] [cgi:error] [pid 44770] [client
10.1.1.203:55927] AH01215: Use of uninitialized value $times in subtraction
(-) at /usr/share/koha/lib/C4/Search.pm line 1714.:
/usr/share/koha/opac/cgi-bin/opac/opac-search.pl, referer:
http://10.1.3.174:8081/cgi-bin/koha/opac-page.pl?page_id=15

==> /var/log/koha/librarym21/plack-api-error.log <==

==> /var/log/koha/librarym21/plack-error.log <==
Template process failed: undef error - DBIC result _type  isn't of the
_type Category at
/usr/share/koha/intranet/htdocs/intranet-tmpl/prog/en/includes/patron-title.inc
line 6.
2023/11/15-11:14:03 Received QUIT. Running a graceful shutdown
Sending children hup signal
2023/11/15-11:14:04 Worker processes cleaned up
2023/11/15-11:14:04 Server closing!
Process Backgrounded
2023/11/15-11:14:04 Starman::Server (type Net::Server::PreFork) starting!
pid(98759)
Binding to UNIX socket file "/var/run/koha/librarym21/plack.sock"
Setting gid to "1003 1003"
Setting uid to "1003"

==> /var/log/koha/librarym21/plack-intranet-error.log <==
[2023/11/15 10:17:26] [WARN] Use of uninitialized value $interface in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 10:17:26] [WARN] Use of uninitialized value $theme in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 10:17:39] [WARN] Use of uninitialized value $interface in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 10:17:39] [WARN] Use of uninitialized value $theme in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 10:47:10] [WARN] Use of uninitialized value $interface in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 10:47:10] [WARN] Use of uninitialized value $theme in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 11:07:30] [WARN] Use of uninitialized value $interface in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 11:07:30] [WARN] Use of uninitialized value $theme in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 11:12:10] [WARN] Use of uninitialized value $interface in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.
[2023/11/15 11:12:10] [WARN] Use of uninitialized value $theme in
concatenation (.) or string at /usr/share/koha/lib/C4/Languages.pm line 122.

==> /var/log/koha/librarym21/plack.log <==
10.1.1.203 - - [15/Nov/2023:11:12:05 +0100] "GET /intranet/tools/
tools-home.pl HTTP/1.1" 200 57551 "
http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl" "Mozilla/5.0 (Windows NT
10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:12:10 +0100] "GET errors/500.pl HTTP/1.1"
500 52483 "http://10.1.3.174:8080/cgi-bin/koha/tools/tools-home.pl"
"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101
Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:12:15 +0100] "GET /intranet/mainpage.pl
HTTP/1.1" 200 73012 "
http://10.1.3.174:8080/cgi-bin/koha/tools/additional-contents.pl?category=html_customizations"
"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101
Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:12:18 +0100] "GET
/intranet/svc/report?id=1&annotated=1 HTTP/1.1" 200 48 "
http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl" "Mozilla/5.0 (Windows NT
10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:14:34 +0100] "GET /intranet/mainpage.pl
HTTP/1.1" 200 73012 "
http://10.1.3.174:8080/cgi-bin/koha/tools/additional-contents.pl?category=html_customizations"
"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101
Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:14:36 +0100] "GET
/intranet/svc/report?id=1&annotated=1 HTTP/1.1" 200 48 "
http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl" "Mozilla/5.0 (Windows NT
10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:20:16 +0100] "GET /intranet/acqui/
acqui-home.pl HTTP/1.1" 200 74537 "
http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl" "Mozilla/5.0 (Windows NT
10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:20:44 +0100] "GET /intranet/about.pl
HTTP/1.1" 200 873047 "http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl"
"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101
Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:21:15 +0100] "GET /intranet/mainpage.pl
HTTP/1.1" 200 73012 "http://10.1.3.174:8080/cgi-bin/koha/about.pl"
"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101
Firefox/119.0"
10.1.1.203 - - [15/Nov/2023:11:21:18 +0100] "GET
/intranet/svc/report?id=1&annotated=1 HTTP/1.1" 200 48 "
http://10.1.3.174:8080/cgi-bin/koha/mainpage.pl" "Mozilla/5.0 (Windows NT
10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0"

==> /var/log/koha/librarym21/plack-opac-error.log <==
[2023/11/13 16:09:49] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:09:49] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:10:31] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:10:31] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:10:37] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:10:37] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:12:05] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:12:05] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:12:14] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.
[2023/11/13 16:12:14] [WARN] Use of uninitialized value $branch_limit in
concatenation (.) or string at /usr/share/koha/lib/C4/Koha.pm line 493.

==> /var/log/koha/librarym21/sip.log <==

==> /var/log/koha/librarym21/worker-error.log <==
20231113 22:31:11 librarym21-koha-worker: client (pid 1037) killed by
signal 15, stopping
20231113 22:31:12 librarym21-koha-worker-long_tasks: client (pid 1067)
killed by signal 15, stopping

==> /var/log/koha/librarym21/worker-output.log <==
oAuth error: Database unavailable (109) authorities Bib-1
oAuth error: Database unavailable (109) authorities Bib-1
oAuth error: Database unavailable (109) authorities Bib-1
oAuth error: Database unavailable (109) authorities Bib-1
DBIx::Class::Storage::DBI::catch {...} (): DBI Connection failed: DBI
connect('database=koha_librarym21;host=localhost;port=3306','koha_librarym21',...)
failed: Can't connect to local MySQL server through socket
'/var/run/mysqld/mysqld.sock' (2) at /usr/share/koha/lib/Koha/Database.pm
line 91. at /usr/share/koha/lib/Koha/Objects.pm line 312
DBIx::Class::Storage::DBI::catch {...} (): DBI Connection failed: DBI
connect('database=koha_librarym21;host=localhost;port=3306','koha_librarym21',...)
failed: Can't connect to local MySQL server through socket
'/var/run/mysqld/mysqld.sock' (2) at /usr/share/koha/lib/Koha/Database.pm
line 91. at /usr/share/koha/lib/Koha/Objects.pm line 312
Cannot connect to the message broker, the jobs will be processed anyway
(Failed to connect: Error connecting to localhost:61613: Connection refused
at /usr/share/perl5/Net/Stomp.pm line 27.; giving up at
/usr/share/perl5/Net/Stomp.pm line 27.
) at /usr/share/koha/bin/workers/background_jobs_worker.pl line 90.
Cannot connect to the message broker, the jobs will be processed anyway
(Failed to connect: Error connecting to localhost:61613: Connection refused
at /usr/share/perl5/Net/Stomp.pm line 27.; giving up at
/usr/share/perl5/Net/Stomp.pm line 27.
) at /usr/share/koha/bin/workers/background_jobs_worker.pl line 90.

==> /var/log/koha/librarym21/z3950-error.log <==

==> /var/log/koha/librarym21/zebra-error.log <==

==> /var/log/koha/librarym21/zebra-output.log <==



What does this mean and how do I deal with it?

On Wed, Nov 15, 2023 at 11:20 AM Jonathan Druart <
jonathan.druart at bugs.koha-community.org> wrote:

> Try `tail -f /var/log/koha/*/*.log` then hit the page that causes the 500.
> You should then see the relevant error.
>
> Le mer. 15 nov. 2023 à 10:42, Aida Djikic <aidadjikic at gmail.com> a écrit :
>
>> Alright, restarting Plack and memcached didn't work, and neither did
>> upgrading the schema. I haven't yet been able to find where to go to
>> access
>> the error logs; once I do I should post them here?
>>
>> On Wed, Nov 15, 2023 at 9:03 AM Aida Djikic <aidadjikic at gmail.com> wrote:
>>
>> > Thank you Anke,
>> >
>> > I will try those!
>> >
>> >
>> > On Tue, Nov 14, 2023, 16:33 Bruns, Anke <Anke.Bruns at gwdg.de> wrote:
>> >
>> >> Hi,
>> >>
>> >> a quick shot would be to restart Plack (if you use Plack, of course)
>> >> and/or memcached.
>> >> Or perhaps a "koha-upgrade-schema <your instance>" may help.
>> >>
>> >> You might also have a look into the Plack log or the MySQL error log.
>> >>
>> >> These are just some things that helped us in some cases. Unfortunately
>> a
>> >> 500 error is pretty unspecific so it might be necessary to look deeper
>> into
>> >> the matter.
>> >>
>> >> Regards,
>> >> Anke
>> >>
>> >>
>> >>
>> >> --
>> >> Anke Bruns M.A. (LIS)
>> >> Arbeitsgruppe "Anwendungs- und Informationssysteme"
>> >> E-Mail: anke.bruns at gwdg.de
>> >> -------------------------------------------------
>> >> Gesellschaft für wissenschaftliche Datenverarbeitung mbH Göttingen
>> (GWDG)
>> >> Burckhardtweg 4, 37077 Göttingen, URL: https://gwdg.de
>> >>
>> >> Support: Tel.: +49 551 39-30000, URL: https://gwdg.de/support
>> >> Sekretariat: Tel.: +49 551 39-30001, E-Mail: gwdg at gwdg.de
>> >>
>> >> Geschäftsführer: Prof. Dr. Ramin Yahyapour
>> >> Aufsichtsratsvorsitzender: Prof. Dr. Christian Griesinger
>> >> Sitz der Gesellschaft: Göttingen
>> >> Registergericht: Göttingen, Handelsregister-Nr. B 598
>> >> -------------------------------------------------
>> >> Zertifiziert nach ISO 9001 und ISO 27001
>> >> -------------------------------------------------
>> >>
>> >>
>> >>
>> >> > -----Ursprüngliche Nachricht-----
>> >> > Von: Koha <koha-bounces at lists.katipo.co.nz> Im Auftrag von Aida
>> Djikic
>> >> > Gesendet: Dienstag, 14. November 2023 15:14
>> >> > An: koha at lists.katipo.co.nz
>> >> > Betreff: [Koha] 500 error for News, HTML customizations, Pages
>> >> >
>> >> > Hello all,
>> >> >
>> >> > I have noticed that going to Tools, then to any of these: News, HTML
>> >> > customizations, Pages - results in a 500 error. This did not happen
>> >> until I
>> >> > recently truncated tables in an effort to remove a faulty import and
>> >> ended
>> >> > up having to re-create the super librarian user via the terminal. The
>> >> pages
>> >> > exist in the OPAC but I cannot access them from the staff interface
>> in
>> >> > order to edit them. Does anyone know how to solve this problem? Thank
>> >> > you
>> >> > in advance!
>> >> >
>> >> > --
>> >> > Regards,
>> >> > Aida
>> >> > _______________________________________________
>> >> >
>> >> > Koha mailing list  http://koha-community.org
>> >> > Koha at lists.katipo.co.nz
>> >> > Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
>> >>
>> >
>>
>> --
>> Regards,
>> Aida
>> _______________________________________________
>>
>> Koha mailing list  http://koha-community.org
>> Koha at lists.katipo.co.nz
>> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
>>
>

-- 
Regards,
Aida

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