[Koha] some staff users cannot access the OPAC

[Isabel Pineda]

Hi Alvaro. Thank you for your help, the user was not expired. I have just got the idea from Patricia Dowling.
Thank you
Isabel Pineda

De: Alvaro Cornejo [mailto:cornejo.alvaro at gmail.com]
Enviado el: viernes, 11 de diciembre de 2020 08:27 a.m.
Para: Isabel Pineda <isabel.pineda at ds.edu.sv>
CC: koha at lists.katipo.co.nz
Asunto: Re: [Koha] some staff users cannot access the OPAC

Hi Isabel

Have you checked the expiration date?

Regards

Alvaro
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Le ven. 11 déc. 2020 à 09:18, Isabel Pineda <isabel.pineda at ds.edu.sv<mailto:isabel.pineda at ds.edu.sv>> a écrit :
Hi. We have got a strange problem with some of our staff users: They can access the intranet but for some reason they cannot access the OPAC. I have already tried several things - changing the password in the administration form, changing the password through the "Forgot password" process in the OPAC for example - but they still cannot log in the OPAC. Does anybody have an idea why that might be? If there is nothing that can be done, I will delete and recreate these users and hope that it works this time. I am just curious about the reason, because for most staff users it is working without a problem.

Thank you very much
Isabel Pineda
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