[Koha] Setting DueDates and Sending OverDue Notices

Thu Feb 4 12:03:49 NZDT 2016

Yes, the circulation alerts and the overdue notices work separately.

You've set your overdue notice triggers on the Tools page?

Bob

On 04/02/16 01:59, Jesse Lambertson wrote:
> A follow up question on this issue of *OverDue Notices* not being sent:
>
> Is there a fundamental difference in Koha between OverDue Notices and the
> rest of the list of e-mail notifications?
> Are they somehow a different thing in the system?
>
> I ask because all the rest of my chosen communications ARE going out
> unimpeded.
>
> Thank you again,
>
> Jesse
>
> On Mon, Feb 1, 2016 at 2:51 PM, Nombre <d0a10 at yahoo.es> wrote:
>
>> El 01/02/16 a las 20:22, Jesse Lambertson escribió:
>>> Thank you Craig.
>>>
>>> Yes, there is a client running to send mail.
>>> Our sysadmin set it up for me.
>>>
>>> We are getting all the other notifications EXCEPT overdues.
>> Have you checked crontab files in /etc?, perhaps the line with overdue
>> execution is commented.
>>
>> I think I have commented in my installation, I don't remember clearly.
>>
>> REagards
>>
>>
>>> This is why I was thinking it might be a trigger or hard due date issue.
>>>
>>> Jesse
>>>
>>> On Mon, Feb 1, 2016 at 2:19 PM, Craig Butosi <craig.butosi at rcmusic.ca>
>>> wrote:
>>>
>>>> Hi Jesse,
>>>>
>>>> Of the top of my head, did you install a mail transfer agent like
>> Postfix
>>>> or Sendmail on your Debian machine? If not, the lack of an MTA might be
>> the
>>>> culprit.
>>>>
>>>>
>>>> C
>>>>
>>>> Craig Butosi, MA, MLIS, B Mus (Hons.)
>>>> LIBRARY SERVICES MANAGER
>>>> THE ROYAL CONSERVATORY
>>>> TELUS Centre for Performance and Learning
>>>> 273 Bloor Street West
>>>> Toronto, ON M5S 1W2
>>>> 416.408.2824 x338
>>>> www.rcmusic.ca
>>>>
>>>> -----Original Message-----
>>>> From: Koha [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Jesse
>>>> Lambertson
>>>> Sent: February-01-16 2:15 PM
>>>> To: koha at lists.katipo.co.nz
>>>> Subject: [Koha] Setting DueDates and Sending OverDue Notices
>>>>
>>>> Hello everyone,
>>>>
>>>> We are working in a koha set up (3.20 on debian 7 - package install on
>>>> local server).
>>>>
>>>> Our notifications are edited to send, most of them are going out etc.
>>>>
>>>> But the system is sending NO Overdue notices for some reason,
>>>>
>>>> Let me summarize what I have set up in case this is helpful to anyone.
>>>>
>>>> In Administration > Circulation & Fine Rules, we have set the
>> circulation
>>>> polices, renewal permissions per patron types etc.
>>>>
>>>> In Patron Category Admin, we have set Overdue notices to YES.
>>>>
>>>> In that same Category, we have the set circulation unit in days (30)
>> which
>>>> seems like it SHOULD trigger overdue notices at the appointed time - it
>> is
>>>> not.
>>>>
>>>> *Why might this be*?
>>>>
>>>> Also, regarding the set up of Hard Due Dates: *Do these have to be set
>> to
>>>> trigger OverDue notices if the other circulation rules are set*?
>>>> https://wiki.koha-community.org/wiki/Hard_Due_Dates_Circ_Rule_RFC
>>>>
>>>> I am not finding the language here as clear as I think it could be for
>> me.
>>>> We are currently sending notices for Advance Notice, Item Due and Holds
>>>> Available.
>>>> But OverDue notices are not going out.
>>>> I might have incorrectly set up the triggers defined here
>>>>
>> http://translate.koha-community.org/manual/3.20/en/html-desktop/#noticetriggers
>>>> because I have delays set for advance notice and items due and one
>> Overdue
>>>> notice. But it SEEMS the advance notice would need a different delay
>>>> trigger than overdue because one is before the item is due and one is
>> after.
>>>> The Cronjob is running to check them, the messaging queue is being
>> checked
>>>> every 15 minutes according to the logs, but they are still not being
>> sent.
>>>> *What is it I am missing here*?
>>>> *Is this a trigger set-up issue, a hard due date issue or something
>>>> deeper*?
>>>>
>>>> Thank you for any advice.
>>>>
>>>> Jesse.
>>>>
>>>> --
>>>> Jesse A Lambertson
>>>> Librarian
>>>> <http://www.sqcc.org/>عالم الانجازات ينحاز دوماً مع المتفائلين
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>>>>
>>>>
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>>>
>>>
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-- 
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