[Koha] Setting DueDates and Sending OverDue Notices

Fri Feb 5 03:14:46 NZDT 2016

Yes, the triggers are all set.

Thank you for now.

I might be back with this issue if we can't work it out.

Jesse

On Wed, Feb 3, 2016 at 6:03 PM, Bob Birchall <bob at calyx.net.au> wrote:

> Yes, the circulation alerts and the overdue notices work separately.
>
> You've set your overdue notice triggers on the Tools page?
>
> Bob
>
> On 04/02/16 01:59, Jesse Lambertson wrote:
>
>> A follow up question on this issue of *OverDue Notices* not being sent:
>>
>>
>> Is there a fundamental difference in Koha between OverDue Notices and the
>> rest of the list of e-mail notifications?
>> Are they somehow a different thing in the system?
>>
>> I ask because all the rest of my chosen communications ARE going out
>> unimpeded.
>>
>> Thank you again,
>>
>> Jesse
>>
>> On Mon, Feb 1, 2016 at 2:51 PM, Nombre <d0a10 at yahoo.es> wrote:
>>
>> El 01/02/16 a las 20:22, Jesse Lambertson escribió:
>>>
>>>> Thank you Craig.
>>>>
>>>> Yes, there is a client running to send mail.
>>>> Our sysadmin set it up for me.
>>>>
>>>> We are getting all the other notifications EXCEPT overdues.
>>>>
>>> Have you checked crontab files in /etc?, perhaps the line with overdue
>>> execution is commented.
>>>
>>> I think I have commented in my installation, I don't remember clearly.
>>>
>>> REagards
>>>
>>>
>>> This is why I was thinking it might be a trigger or hard due date issue.
>>>>
>>>> Jesse
>>>>
>>>> On Mon, Feb 1, 2016 at 2:19 PM, Craig Butosi <craig.butosi at rcmusic.ca>
>>>> wrote:
>>>>
>>>> Hi Jesse,
>>>>>
>>>>> Of the top of my head, did you install a mail transfer agent like
>>>>>
>>>> Postfix
>>>
>>>> or Sendmail on your Debian machine? If not, the lack of an MTA might be
>>>>>
>>>> the
>>>
>>>> culprit.
>>>>>
>>>>>
>>>>> C
>>>>>
>>>>> Craig Butosi, MA, MLIS, B Mus (Hons.)
>>>>> LIBRARY SERVICES MANAGER
>>>>> THE ROYAL CONSERVATORY
>>>>> TELUS Centre for Performance and Learning
>>>>> 273 Bloor Street West
>>>>> Toronto, ON M5S 1W2
>>>>> 416.408.2824 x338
>>>>> www.rcmusic.ca
>>>>>
>>>>> -----Original Message-----
>>>>> From: Koha [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Jesse
>>>>> Lambertson
>>>>> Sent: February-01-16 2:15 PM
>>>>> To: koha at lists.katipo.co.nz
>>>>> Subject: [Koha] Setting DueDates and Sending OverDue Notices
>>>>>
>>>>> Hello everyone,
>>>>>
>>>>> We are working in a koha set up (3.20 on debian 7 - package install on
>>>>> local server).
>>>>>
>>>>> Our notifications are edited to send, most of them are going out etc.
>>>>>
>>>>> But the system is sending NO Overdue notices for some reason,
>>>>>
>>>>> Let me summarize what I have set up in case this is helpful to anyone.
>>>>>
>>>>> In Administration > Circulation & Fine Rules, we have set the
>>>>>
>>>> circulation
>>>
>>>> polices, renewal permissions per patron types etc.
>>>>>
>>>>> In Patron Category Admin, we have set Overdue notices to YES.
>>>>>
>>>>> In that same Category, we have the set circulation unit in days (30)
>>>>>
>>>> which
>>>
>>>> seems like it SHOULD trigger overdue notices at the appointed time - it
>>>>>
>>>> is
>>>
>>>> not.
>>>>>
>>>>> *Why might this be*?
>>>>>
>>>>> Also, regarding the set up of Hard Due Dates: *Do these have to be set
>>>>>
>>>> to
>>>
>>>> trigger OverDue notices if the other circulation rules are set*?
>>>>> https://wiki.koha-community.org/wiki/Hard_Due_Dates_Circ_Rule_RFC
>>>>>
>>>>> I am not finding the language here as clear as I think it could be for
>>>>>
>>>> me.
>>>
>>>> We are currently sending notices for Advance Notice, Item Due and Holds
>>>>> Available.
>>>>> But OverDue notices are not going out.
>>>>> I might have incorrectly set up the triggers defined here
>>>>>
>>>>>
>>> http://translate.koha-community.org/manual/3.20/en/html-desktop/#noticetriggers
>>>
>>>> because I have delays set for advance notice and items due and one
>>>>>
>>>> Overdue
>>>
>>>> notice. But it SEEMS the advance notice would need a different delay
>>>>> trigger than overdue because one is before the item is due and one is
>>>>>
>>>> after.
>>>
>>>> The Cronjob is running to check them, the messaging queue is being
>>>>>
>>>> checked
>>>
>>>> every 15 minutes according to the logs, but they are still not being
>>>>>
>>>> sent.
>>>
>>>> *What is it I am missing here*?
>>>>> *Is this a trigger set-up issue, a hard due date issue or something
>>>>> deeper*?
>>>>>
>>>>> Thank you for any advice.
>>>>>
>>>>> Jesse.
>>>>>
>>>>> --
>>>>> Jesse A Lambertson
>>>>> Librarian
>>>>> <http://www.sqcc.org/>عالم الانجازات ينحاز دوماً مع المتفائلين
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>>
>>
> --
> Bob Birchall
> Director
> Calyx Group Pty Limited
>
> Mob: 0414 796 988
> Email: bob at calyx.net.au
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-- 
Jesse A Lambertson
Librarian
Sultan Qaboos Cultural Center <http://www.sqcc.org/>
Ph: (202)-677-3967 Ext. 104
jlambertson at sqcc.org
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