[Koha] Setting DueDates and Sending OverDue Notices

[Jesse Lambertson]

A follow up question on this issue of *OverDue Notices* not being sent:

Is there a fundamental difference in Koha between OverDue Notices and the
rest of the list of e-mail notifications?
Are they somehow a different thing in the system?

I ask because all the rest of my chosen communications ARE going out
unimpeded.

Thank you again,

Jesse

On Mon, Feb 1, 2016 at 2:51 PM, Nombre <d0a10 at yahoo.es> wrote:

> El 01/02/16 a las 20:22, Jesse Lambertson escribió:
> > Thank you Craig.
> >
> > Yes, there is a client running to send mail.
> > Our sysadmin set it up for me.
> >
> > We are getting all the other notifications EXCEPT overdues.
>
> Have you checked crontab files in /etc?, perhaps the line with overdue
> execution is commented.
>
> I think I have commented in my installation, I don't remember clearly.
>
> REagards
>
>
> >
> > This is why I was thinking it might be a trigger or hard due date issue.
> >
> > Jesse
> >
> > On Mon, Feb 1, 2016 at 2:19 PM, Craig Butosi <craig.butosi at rcmusic.ca>
> > wrote:
> >
> >> Hi Jesse,
> >>
> >> Of the top of my head, did you install a mail transfer agent like
> Postfix
> >> or Sendmail on your Debian machine? If not, the lack of an MTA might be
> the
> >> culprit.
> >>
> >>
> >> C
> >>
> >> Craig Butosi, MA, MLIS, B Mus (Hons.)
> >> LIBRARY SERVICES MANAGER
> >> THE ROYAL CONSERVATORY
> >> TELUS Centre for Performance and Learning
> >> 273 Bloor Street West
> >> Toronto, ON M5S 1W2
> >> 416.408.2824 x338
> >> www.rcmusic.ca
> >>
> >> -----Original Message-----
> >> From: Koha [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Jesse
> >> Lambertson
> >> Sent: February-01-16 2:15 PM
> >> To: koha at lists.katipo.co.nz
> >> Subject: [Koha] Setting DueDates and Sending OverDue Notices
> >>
> >> Hello everyone,
> >>
> >> We are working in a koha set up (3.20 on debian 7 - package install on
> >> local server).
> >>
> >> Our notifications are edited to send, most of them are going out etc.
> >>
> >> But the system is sending NO Overdue notices for some reason,
> >>
> >> Let me summarize what I have set up in case this is helpful to anyone.
> >>
> >> In Administration > Circulation & Fine Rules, we have set the
> circulation
> >> polices, renewal permissions per patron types etc.
> >>
> >> In Patron Category Admin, we have set Overdue notices to YES.
> >>
> >> In that same Category, we have the set circulation unit in days (30)
> which
> >> seems like it SHOULD trigger overdue notices at the appointed time - it
> is
> >> not.
> >>
> >> *Why might this be*?
> >>
> >> Also, regarding the set up of Hard Due Dates: *Do these have to be set
> to
> >> trigger OverDue notices if the other circulation rules are set*?
> >> https://wiki.koha-community.org/wiki/Hard_Due_Dates_Circ_Rule_RFC
> >>
> >> I am not finding the language here as clear as I think it could be for
> me.
> >>
> >> We are currently sending notices for Advance Notice, Item Due and Holds
> >> Available.
> >> But OverDue notices are not going out.
> >> I might have incorrectly set up the triggers defined here
> >>
> http://translate.koha-community.org/manual/3.20/en/html-desktop/#noticetriggers
> >> because I have delays set for advance notice and items due and one
> Overdue
> >> notice. But it SEEMS the advance notice would need a different delay
> >> trigger than overdue because one is before the item is due and one is
> after.
> >>
> >> The Cronjob is running to check them, the messaging queue is being
> checked
> >> every 15 minutes according to the logs, but they are still not being
> sent.
> >>
> >> *What is it I am missing here*?
> >> *Is this a trigger set-up issue, a hard due date issue or something
> >> deeper*?
> >>
> >> Thank you for any advice.
> >>
> >> Jesse.
> >>
> >> --
> >> Jesse A Lambertson
> >> Librarian
> >> <http://www.sqcc.org/>عالم الانجازات ينحاز دوماً مع المتفائلين
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> >
>
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-- 
Jesse A Lambertson
Librarian
Sultan Qaboos Cultural Center <http://www.sqcc.org/>
Ph: (202)-677-3967 Ext. 104
jlambertson at sqcc.org
عالم الانجازات ينحاز دوماً مع المتفائلين