[Koha] How do you handle "Claimed Returns"?

[James Ghiorzi]

Hi Lori,

I think he wanted to be able to associate the item with a patron, as far as I know this is the only way of keeping the item with the patron without resorting to using history or manual tracking methods.  What we do is check the item in, edit the item and mark it as missing (that way no patron puts a hold on it or goes looking for it). Than we have our shelving staff (or whoever is available) look for it, and if the item is found than it is a simple check-in.  If it is not found that's a whole different can of worms :).

Respectfully,

James Ghiorzi
Library Assistant II
San Benito County Free Library
470 Fifth St.
Hollister, CA 95023
(831) 636-4107
________________________________
From: loriayre at gmail.com [loriayre at gmail.com] On Behalf Of Lori Bowen Ayre [lori.ayre at galecia.com]
Sent: Tuesday, November 29, 2011 5:00 PM
To: James Ghiorzi
Cc: Automation; Koha Mailing List
Subject: Re: [Koha] How do you handle "Claimed Returns"?

James,

But what about if you choose to believe your patrons when they claim to have returned an item?

Lori



On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi <JGhiorzi at lib.co.san-benito.ca.us<mailto:JGhiorzi at lib.co.san-benito.ca.us>> wrote:
Dear Chad,

You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item.  Depending on your max allowed fine settings and cost of the item it may or may not block the account.


I hope that helps,

James Ghiorzi
Library Assistant II
San Benito County Free Library
470 Fifth St.
Hollister, CA 95023
(831) 636-4107<tel:%28831%29%20636-4107>
________________________________________
From: koha-bounces at lists.katipo.co.nz<mailto:koha-bounces at lists.katipo.co.nz> [koha-bounces at lists.katipo.co.nz<mailto:koha-bounces at lists.katipo.co.nz>] On Behalf Of Automation [croseburg at ncrl.org<mailto:croseburg at ncrl.org>]
Sent: Tuesday, November 29, 2011 4:14 PM
To: Koha Mailing List
Subject: [Koha] How do you handle "Claimed Returns"?

Hello folks ~

We are migrating from SirsiDynix Horizon and are wondering
how the concept of a "claimed return" is handled in Koha.
I am RTFM [ 3.6 ] and do not see a reference to this.

The fines show a $0.00 dollar amount and a 'block' is
placed on the account in Horizon.

How does your library handle a "claimed return" in Koha?

Thank you!

--
Chad Roseburg
Automation Dept.
North Central Regional Library
_______________________________________________
Koha mailing list  http://koha-community.org
Koha at lists.katipo.co.nz<mailto:Koha at lists.katipo.co.nz>
http://lists.katipo.co.nz/mailman/listinfo/koha

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.katipo.co.nz/pipermail/koha/attachments/20111129/7faf0a65/attachment.html>