Problem checking out to some patrons
Here's an odd issue. We are running 3.0.05 (Zebra), and everything is going pretty smoothly. A new problem has come up, though, that Koha won't let us check out to some patrons. When we scan or type in a barcode, a thin yellow box--the kind that usually contain message dialoges--appears with no information. It doesn't matter what items we scan, it always returns to the same screen without checking the item out. Here is a link to screenshot so you can see exactly what we are talking about: http://www.lru.edu//UserFiles/Documents/Library/kohascreenshot.jpg There are no error messages in any of the logs in /var/log/koha. The only way we have been able to resolve the issue is to delete the account and recreate it. Thoughts?
A new problem has come up, though, that Koha won't let us check out to some patrons. When we scan or type in a barcode, a thin yellow box--the kind that usually contain message dialoges--appears with no information.
This sounds very much like Bug 4036 which I reported as existing in the 3.2 alpha: http://bugs.koha.org/cgi-bin/bugzilla3/show_bug.cgi?id=4036 In 3.2 the problem you describe happens because there are problems with the patron's record which block them from checking out, but no error description has been provided to the interface. Koha is saying, "I can check out, but I can't tell you why." I think BibLibre is working on a fix, but I don't know what the status of that is. -- Owen -- Web Developer Athens County Public Libraries http://www.myacpl.org
I've noticed this too on 3.2 alpha. It seems to be if the patron has overdues. On my test server, I had several overdues on my account and couldn't check anything out. If I checked in everything, then attempted to check items out, it worked. If this feature is to stay, I think it should be controlled by a syspref to allow or disallow checkouts with overdues, and it should definitely have a readable warning and an override option. Just my $0.02... Cindy ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Cindy Murdock Ames IT Services Director Meadville Public Library | CCFLS http://meadvillelibrary.org | http://ccfls.org Owen Leonard wrote:
A new problem has come up, though, that Koha won't let us check out to some patrons. When we scan or type in a barcode, a thin yellow box--the kind that usually contain message dialoges--appears with no information.
This sounds very much like Bug 4036 which I reported as existing in the 3.2 alpha:
http://bugs.koha.org/cgi-bin/bugzilla3/show_bug.cgi?id=4036
In 3.2 the problem you describe happens because there are problems with the patron's record which block them from checking out, but no error description has been provided to the interface. Koha is saying, "I can check out, but I can't tell you why."
I think BibLibre is working on a fix, but I don't know what the status of that is.
-- Owen
Hi Cindy, On Feb 25, 2010, at 9:56 AM, Cindy Murdock Ames wrote:
If this feature is to stay, I think it should be controlled by a syspref to allow or disallow checkouts with overdues, and it should definitely have a readable warning and an override option.
Good point. I've updated bug 4036 with your comment, and I'll make sure that there's a syspref or some other option to allow the circ operator to override this and permit a loan to a patron who has overdue loans. Regards, Galen -- Galen Charlton VP, Data Services Equinox Software, Inc. / Your Library's Guide to Open Source email: gmc@esilibrary.com direct: +1 352-215-7548 skype: gmcharlt web: http://www.esilibrary.com/
Thanks, Galen. :D --Cindy Galen Charlton wrote:
Hi Cindy,
On Feb 25, 2010, at 9:56 AM, Cindy Murdock Ames wrote:
If this feature is to stay, I think it should be controlled by a syspref to allow or disallow checkouts with overdues, and it should definitely have a readable warning and an override option.
Good point. I've updated bug 4036 with your comment, and I'll make sure that there's a syspref or some other option to allow the circ operator to override this and permit a loan to a patron who has overdue loans.
Regards,
Galen -- Galen Charlton VP, Data Services Equinox Software, Inc. / Your Library's Guide to Open Source email: gmc@esilibrary.com direct: +1 352-215-7548 skype: gmcharlt web: http://www.esilibrary.com/
-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Cindy Murdock Ames IT Services Director Meadville Public Library | CCFLS http://meadvillelibrary.org | http://ccfls.org
participants (4)
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Chris Morrison -
Cindy Murdock Ames -
Galen Charlton -
Owen Leonard