* Darcy Gullacher (dgullacher@rockymountaincollege.ca) wrote:
I am a problem that has stumped me, our IT tech, and our support team. I recently bought a Motorola CS3000 wireless scanner for the sole purpose of doing inventory. Scanned barcodes are batch loaded in .txt format from the scanner into the Inventory module using the "Use a barcode file" section and submitted, as instructed in the manual.
After several minutes of nothing happening, I receive the error message from the browser "Could Not Read Headers". Checking the submitted barcodes against our catalogue "something" has happened, because the items 'date last seen' now reads 00-00-0000.
The support team at ESI believes this could be related to the ClamAV antivirus software, but we don't use that particular product.
Here's what we've tried so far:
- Tried in Chrome, FireFox, and IE. Same results. - Switching internal networks to bypass the firewall. Same result. - I had two other libraries that are part of our local consortium run the barcodes. They had no success either (neither of them has a wireless scanner, I'm the trailblazer in this regard). - I tried loading the file on through my personal laptop at my home. Same results. - I've tried changing the file format from .txt to .csv. Same results. - I loaded a file of barcodes using our wired scanner at the circulation desk. Same results. - I've checked the file using Notepad++ to catch any hidden characters. Nothing look out of line.
We're on version 3.14.03.000
Could you send me a copy of the file (offlist) and I will take a look. Chris -- Chris Cormack Catalyst IT Ltd. +64 4 803 2238 PO Box 11-053, Manners St, Wellington 6142, New Zealand