Another thing to look at is the marc record -- duplicate 999 tags can mess up holds. We've seen it happen; we're not really sure how. If this is the case, the only remedy is to delete the bib and re-catalog it. On Wed, Apr 19, 2017 at 1:27 AM, Katrin <katrin.fischer.83@web.de> wrote:
Hi Daniel,
this sounds all quite good, 2 other things you can try:
- Make sure the system preference maxreserves is set to a positive value
- Enter a circulation condition for All libraries - All patron categories - All item types, where holds are allowed
Hope this helps,
Katrin
On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds
on items, even though the feature is enabled.
Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow
Default checkout, hold and return policy Hold policy = From any library
Default holds policy by item type Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens with the following:
None of these items can normally be put on hold for this patron. Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
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