Our librarian discovered that our patrons are not allowed to place holds on items, even though the feature is enabled. The OPAC gives the following message when trying to place items on hold: Sorry, none of these items can be placed on hold. No available items. Under circulation rules, I have allowed 5 holds under " Holds allowed (count)." In OPAC Preferences, under "RequestOnOpac" I have "allow." Any ideas on where else I need to enable holds? Daniel
Our librarian discovered that our patrons are not allowed to place holds on items, even though the feature is enabled.
Is this true of ALL items? Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version. -- Owen -- Web Developer Athens County Public Libraries http://www.myacpl.org
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds on items, even though the feature is enabled. Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000. For my patron type (teacher), I have the following settings: Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow Default checkout, hold and return policy Hold policy = From any library Default holds policy by item type Books: Hold policy = From any library From the staff interface, when I try to place the hold, a dialog opens with the following: None of these items can normally be put on hold for this patron. Place hold? And of course in the OPAC holds are not permitted. Does anyone have any idea how to solve this? Daniel
Hi Daniel, this sounds all quite good, 2 other things you can try: - Make sure the system preference maxreserves is set to a positive value - Enter a circulation condition for All libraries - All patron categories - All item types, where holds are allowed Hope this helps, Katrin On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds on items, even though the feature is enabled. Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow
Default checkout, hold and return policy Hold policy = From any library
Default holds policy by item type Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens with the following:
None of these items can normally be put on hold for this patron. Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Another thing to look at is the marc record -- duplicate 999 tags can mess up holds. We've seen it happen; we're not really sure how. If this is the case, the only remedy is to delete the bib and re-catalog it. On Wed, Apr 19, 2017 at 1:27 AM, Katrin <katrin.fischer.83@web.de> wrote:
Hi Daniel,
this sounds all quite good, 2 other things you can try:
- Make sure the system preference maxreserves is set to a positive value
- Enter a circulation condition for All libraries - All patron categories - All item types, where holds are allowed
Hope this helps,
Katrin
On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds
on items, even though the feature is enabled.
Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow
Default checkout, hold and return policy Hold policy = From any library
Default holds policy by item type Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens with the following:
None of these items can normally be put on hold for this patron. Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Thanks for that tip. It was not the cause, in our case. On 4/20/17 10:31 AM, Barton Chittenden wrote:
Another thing to look at is the marc record -- duplicate 999 tags can mess up holds. We've seen it happen; we're not really sure how. If this is the case, the only remedy is to delete the bib and re-catalog it.
On Wed, Apr 19, 2017 at 1:27 AM, Katrin <katrin.fischer.83@web.de> wrote:
Hi Daniel,
this sounds all quite good, 2 other things you can try:
- Make sure the system preference maxreserves is set to a positive value
- Enter a circulation condition for All libraries - All patron categories - All item types, where holds are allowed
Hope this helps,
Katrin
On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds
on items, even though the feature is enabled.
Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow
Default checkout, hold and return policy Hold policy = From any library
Default holds policy by item type Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens with the following:
None of these items can normally be put on hold for this patron. Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Thank you, Katrin. I actually was working on circulation rules for all libraries, but I realized (because of your email), that I had separate rules for Trường Thánh Kinh Thần Học Hà Nội. I deleted those rules so that the rules for all libraries would apply, and it worked. Thanks for leading me to the answer! Sometimes things are right there and you just don't see it. Daniel On 4/19/17 12:27 PM, Katrin wrote:
Hi Daniel,
this sounds all quite good, 2 other things you can try:
- Make sure the system preference maxreserves is set to a positive value
- Enter a circulation condition for All libraries - All patron categories - All item types, where holds are allowed
Hope this helps,
Katrin
On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds on items, even though the feature is enabled. Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in question? This setting might be in system preferences or in Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules: Holds allowed (count) = 5 On shelf holds allowed = Yes Item level holds = Allow
Default checkout, hold and return policy Hold policy = From any library
Default holds policy by item type Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens with the following:
None of these items can normally be put on hold for this patron. Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
participants (4)
-
Barton Chittenden -
Daniel Owens -
Katrin -
Owen Leonard