Hi All ~ I've been editing the text of our overdue notices and adding the <item></item> fields, but after I made these edits, we are no longer getting overdue notices. This is an example of how I have used the <item></item> fields: The following item(s) is/are currently overdue: <item> Title:<<biblio.title>> Author: <<biblio.author>> Due Date: <<issues.date_due>> Fine: <<items.fine>> </item> I've checked the documentation and I think that I am using the item></item> fields correctly correctly, but since this was the one thing I've changed I'm wondering if I'm doing something wrong? I know that the documentation uses this as an example, but does anyone know if you maybe you have to use this same format: <item>"<<biblio.title>>" by <<biblio.author>>, <<items.itemcallnumber>>, Barcode: <<items.barcode>> , Checkout date: <<issues.issuedate>>, Due date: <<issues.date_due>> Fine: <<items.fine>> Due date: <<issues.date_due>> </item> Thanks, Brian Brian Trippodo Systems & Electronic Resources Librarian Queens University of Charlotte | Everett Library 1900 Selwyn Avenue | Charlotte, NC 28274 T: 704.688.2766 | E: trippodob@queens.edu<mailto:trippodob@queens.edu>