[Koha] Error 500 when calling "import_borrowers.pl"

[Michael Kuhn]

Hi

 > I see so I guess the administrators need to look into this matter.
 > Should we report about this in the Bugzilla?

I suggest first to find out yourself what's the problem, but if it 
persists - yes, I guess you should report this in Bugzilla.

BTW please always answer to the list so other people can read the 
discussion too and maybe add more information.

Best wishes: Michael
-- 
Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch · W www.adminkuhn.ch



Am 22.06.21 um 18:23 schrieb Himanshu Aggarwal:
> I see so I guess the administrators need to look into this matter. 
> Should we report about this in the Bugzilla?
> 
> On Tue, Jun 22, 2021 at 9:44 PM Michael Kuhn <mik at adminkuhn.ch 
> <mailto:mik at adminkuhn.ch>> wrote:
> 
>     Hi Himanshu
> 
>       > image.png
>       > This is the error i am getting when I click on import Patrons
>     module.
>       > Koha version is 21.05. this is the reason I asked.
> 
>     Error 500 is a very unspecific HTTP message that can have many
>     different
>     reasons. You will have to search for the reason in the log files.
> 
>     However, this error has nothing to do with the (meanwhile solved)
>     problem described in my posting "[Koha] Reoccurring DBMS auto increment
>     issue".
> 
>     Just for your information: I just checked in my own demo installation (
>     http://koha.adminkuhn.ch:8080 <http://koha.adminkuhn.ch:8080> )
>     which uses Koha 21.05 - it also gives me
>     Error 500 when clicking Koha menu "Tools > Import patrons". In my case
>     log file "plack-error.log" shows the following:
> 
>     Could not compile
>     /usr/share/koha/intranet/cgi-bin/tools/import_borrowers.pl
>     <http://import_borrowers.pl>: Can't locate
>     Data/Printer.pm in @INC (you may need to install the Data::Printer
>     module) (@INC contains: /usr/share/koha/lib /usr/share/koha/installer
>     /usr/share/koha/lib/installer /etc/perl
>     /usr/local/lib/x86_64-linux-gnu/perl/5.24.1
>     /usr/local/share/perl/5.24.1
>     /usr/lib/x86_64-linux-gnu/perl5/5.24 /usr/share/perl5
>     /usr/lib/x86_64-linux-gnu/perl/5.24 /usr/share/perl/5.24
>     /usr/local/lib/site_perl /usr/lib/x86_64-linux-gnu/perl-base
>     /var/lib/koha/sandkasten/plugins) at
>     /usr/share/koha/lib/Koha/Patrons/Import.pm line 352.
>     BEGIN failed--compilation aborted at
>     /usr/share/koha/lib/Koha/Patrons/Import.pm line 352.
>     Compilation failed in require at
>     /usr/share/koha/intranet/cgi-bin/tools/import_borrowers.pl
>     <http://import_borrowers.pl> line 50.
>     BEGIN failed--compilation aborted at
>     /usr/share/koha/intranet/cgi-bin/tools/import_borrowers.pl
>     <http://import_borrowers.pl> line 50.
> 
>     Maybe this is just a new bug you found.
> 
>     Best wishes: Michael
>     -- 
>     Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
>     Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
>     T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch
>     <mailto:mik at adminkuhn.ch> · W www.adminkuhn.ch <http://www.adminkuhn.ch>
> 
> 
> 
>     -------- Weitergeleitete Nachricht --------
>     Betreff: Re: [Koha] Reoccurring DBMS auto increment issue
>     Datum: Tue, 22 Jun 2021 17:25:33 +0200
>     Von: Michael Kuhn <mik at adminkuhn.ch <mailto:mik at adminkuhn.ch>>
>     Antwort an: Michael Kuhn <mik at adminkuhn.ch <mailto:mik at adminkuhn.ch>>
>     Organisation: Admin Kuhn GmbH
>     An: Himanshu Aggarwal <rtr.himanshu at gmail.com
>     <mailto:rtr.himanshu at gmail.com>>
> 
>     Hi
> 
>       > image.png
>       > This is what I see
> 
>     OK, but these are not error messages - this is just a directory listing
>     with the names of some files on the right side.
> 
>     What are you asking exactly?
> 
>     To look into one of these log files you could use for example:
> 
>     # more intranet-error.log
> 
>     or
> 
>     # tail intranet-error.log
> 
>     or any other bash command that makes sense. But you should definitely
>     have basic Linux knowledge if you are ranging the file system.
> 
>     Best wishes: Michael
>     -- 
>     Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
>     Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
>     T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch
>     <mailto:mik at adminkuhn.ch> · W www.adminkuhn.ch <http://www.adminkuhn.ch>
> 
> 
> 
>     -------- Weitergeleitete Nachricht --------
>     Betreff: Re: [Koha] Reoccurring DBMS auto increment issue
>     Datum: Tue, 22 Jun 2021 17:02:29 +0200
>     Von: Michael Kuhn <mik at adminkuhn.ch <mailto:mik at adminkuhn.ch>>
>     Antwort an: Michael Kuhn <mik at adminkuhn.ch <mailto:mik at adminkuhn.ch>>
>     Organisation: Admin Kuhn GmbH
>     An: Himanshu Aggarwal <rtr.himanshu at gmail.com
>     <mailto:rtr.himanshu at gmail.com>>
> 
>     Hi Himanshu
> 
>       > Yes it helped me to understand the errors I am getting but how to
>       > resolve it?
> 
>     I don't know of any errors that you are getting.
> 
>     Best wishes: Michael Kuhn
>     -- 
>     Geschäftsführer · Diplombibliothekar BBS, Informatiker eidg. Fachausweis
>     Admin Kuhn GmbH · Pappelstrasse 20 · 4123 Allschwil · Schweiz
>     T 0041 (0)61 261 55 61 · E mik at adminkuhn.ch
>     <mailto:mik at adminkuhn.ch> · W www.adminkuhn.ch <http://www.adminkuhn.ch>
> 
> 
> 
> 
> 
> -- 
> Assistant Librarian,
> Confucius Institute Scholar 13-14,
> R.D. National College,
> Bandra (W.)