[Koha] Need help with Koha instance that refuses to do checkouts

[Coehoorn, Joel]

*> There is an exception for cookies that are essential to provide an
online*

*service at someone’s request (eg to remember what’s in their online
basket,or to ensure security in online banking).*

Those are the only cookies Koha uses by default, unless you do something
like adding the Google Analytics script to your theme.

Separately, the EU Cookie banners are the worst idea ever. Pretty much
every site has them and shows a banner, and because every site shows the
banner users are conditioned to do the first thing to just make it go away.
The banners are an annoyance to users, they are annoyance to developers,
and they don't provide any meaningful improvements in privacy. A complete
failure at pretty much every level.

Joel Coehoorn
Director of Information Technology
York College of Nebraska


On Tue, Jun 22, 2021 at 1:41 AM Chris Brown <chris at stayawake.co.uk> wrote:

> Hi Katrin,
>
> Thanks for that. Interesting to learn about Koha's use of cookies. Doesn't
> that mean that Koha should present a popup to ask for a user's consent? The
> ICO (which monitors data protection compliance in the UK) says:
>
> "You must tell people if you set cookies, and clearly explain what the
> cookies do and why. You must also get the user’s consent. Consent must be
> actively and clearly given.
> There is an exception for cookies that are essential to provide an online
> service at someone’s request (eg to remember what’s in their online basket,
> or to ensure security in online banking)."
>
> Is there a feature in Koha that does this that I don't know about?
>
> Best Regards,
>
> Chris Brown (Voluntary libraries in Sheffield)
>
>
>
>
> Best Regards,
>
> Chris Brown
>
>
> On Mon, Jun 21, 2021 at 8:59 PM Katrin Fischer <katrin.fischer.83 at web.de>
> wrote:
>
> > Hi Chris,
> >
> > yes, it does. Documentation can be found here:
> >
> > https://wiki.koha-community.org/wiki/Use_of_Cookies
> >
> > Hope this helps,
> >
> > Katrin
> >
> >
> > On 21.06.21 21:26, Chris Brown wrote:
> > > Hi James,
> > >
> > > Yes I did follow up Katrin's suggestion but found nothing that looked
> > > obviously wrong, and anyway I don't think there have been any
> > configuration
> > > changes since well before the problem first showed up. Following
> another
> > > suggestion *we have cleared the browser caches on all our client
> machines
> > > and everything seems to be working again*. I have no idea why, and am
> not
> > > convinced that the problem isn't going to come back at some point. But
> > all
> > > is well at the moment.
> > >
> > > Which leads me to a question I've been meaning to ask for a while ...
> > *does
> > > Koha use cookies?*
> > >
> > > My thanks to all who suggested solutions. Much appreciated!
> > >
> > > Chris Brown (Voluntary Libraries in Sheffield)
> > >
> > > On Mon, Jun 21, 2021 at 10:46 AM Mason James <mtj at kohaaloha.com>
> wrote:
> > >
> > >> hi Chris
> > >> did you try Katrin's suggestion?, it is the most likely problem
> > >>     https://lists.katipo.co.nz/pipermail/koha/2021-June/056338.html
> > >>
> > >> try loading your database into a test system, and experiment by
> removing
> > >> likely issuing rules until you find your problematic rule
> > >>
> > >> cheers, Mason
> > >>
> > >>
> > >> On 21/06/21 6:42 pm, Chris Brown wrote:
> > >>> Dear Koha Community
> > >>>
> > >>> Following up my post on 12 June I am repeating my call for help as
> Koha
> > >> is
> > >>> effectively unusable right now at one of our libraries.
> > >>>
> > >>> We are running Koha 19.11 on Debian 9.11 (stretch). This supports 5
> > Koha
> > >>> instances for some of the volunteer-run libraries in Sheffield. It
> has
> > >> been
> > >>> stable and working fine for many months.
> > >>>
> > >>> Currently we have a serious problem with one of these instances. Any
> > >>> attempt to check out a book hangs (never completes) and we see
> > >>> /usr/share/koha/intranet/cgi-bin/circ/circulation.pl consuming most
> of
> > >> the
> > >>> CPU cycles (stuck in a loop perhaps?). On one occasion I noticed it
> was
> > >>> renew.pl consuming all the CPU.
> > >>>
> > >>> I have tried disabling plack for this instance, and have rebuilt the
> > >> zebra
> > >>> index, but the problem persists. There is nothing obvious reported in
> > the
> > >>> log files, though I may not be looking in the right places. I cannot
> > see
> > >>> any obvious problems with the configuration, though again I might be
> > >>> looking at the wrong things. The other 4 instances are working OK.
> > >>>
> > >>> *Any advice on how to debug or fix this would be greatly
> appreciated.*
> > >>>
> > >>> Does anyone know how to turn on tracing of MySQL transactions? I was
> > >>> wondering if looking at the activity at the database end might help.
> > >>>
> > >>> Thanks and Best Regards,
> > >>>
> > >>> Chris Brown (Voluntary Libraries in Sheffield)
> > >>> _______________________________________________
> > >>>
> > >>> Koha mailing list  http://koha-community.org
> > >>> Koha at lists.katipo.co.nz
> > >>> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
> > >>
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> > >
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