[Koha] [EXTERNAL] [koha] Koha and opac not loading

muiru james muirunyeri at gmail.com
Fri Oct 16 05:51:51 NZDT 2020

Hey King Fred,

I have tried afew things like rebooting the server and restarting apache
which have not worked.

I can ping the server and log in directly and access other sites. I'll try
the ncdu. I wonder if its space issues with my 1TB internal storage showing
its 35GB full.

Any other pointers towards a solution will be most appreciated.


On Thu, Oct 15, 2020, 17:38 King, Fred <Fred.King at medstar.net> wrote:

> You've probably tried all this and I'm explaining the obvious and this is
> all based on Ubuntu, but...:
> Can you ping the server? (command is "ping" plus the ip address or domain
> name. Hit CTRL-C to stop) . No response means the server can't be reached.
> Reboot the server. That works more often than one might think.
> Can you log into the server directly?
> Has the server filled up with logs and other files? If you can get to the
> server's command line, try going to the root directory and typing "ncdu".
> (You may have to install it with "sudo apt install ncdu" which won't work
> if there's no space left at all.) NCDU tells you the space used in each
> directory. It's not always accurate, but it's a start.
> Clearly I suspect the server, but can you connect to sites other than your
> Koha instance with your computer? Maybe a mouse chewed through your network
> cable. I hear they're yummy!
> Good luck!
> Fred King, MSLS, AHIP
> Medical Librarian, MedStar Washington Hospital Center
> fred.king at medstar.net
> 202-877-6670
> ORCID 0000-0001-5266-0279
> MedStar Authors Catalog: http://medstarauthors.org
> Suddenly virologists are cool. This is a bad sign.
> --Paul Offit
> -----Original Message-----
> From: Koha <koha-bounces at lists.katipo.co.nz> On Behalf Of muiru james
> Sent: Thursday, October 15, 2020 6:46 AM
> To: koha <koha at lists.katipo.co.nz>
> Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading
>  ** ATTENTION: This email originated from outside the MedStar Health
> network. ** DO NOT CLICK links or attachments unless you recognize the
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> Hello team,
> My koha instance and opac are not loading. The page tries loading for
> awhile then shows unable to connect message.
> What could be wrong?
> The server has been on but we have been closed since March so nothing has
> been tampered with. We intend to resume operations come monday so this is
> very critical
> Please assist
> Warm regards
> James
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