[Koha] [EXTERNAL] [koha] Koha and opac not loading

[King, Fred]

You've probably tried all this and I'm explaining the obvious and this is all based on Ubuntu, but...:

Can you ping the server? (command is "ping" plus the ip address or domain name. Hit CTRL-C to stop) . No response means the server can't be reached.
Reboot the server. That works more often than one might think.
Can you log into the server directly? 
Has the server filled up with logs and other files? If you can get to the server's command line, try going to the root directory and typing "ncdu". (You may have to install it with "sudo apt install ncdu" which won't work if there's no space left at all.) NCDU tells you the space used in each directory. It's not always accurate, but it's a start.

Clearly I suspect the server, but can you connect to sites other than your Koha instance with your computer? Maybe a mouse chewed through your network cable. I hear they're yummy!

Good luck!

Fred King, MSLS, AHIP
Medical Librarian, MedStar Washington Hospital Center
fred.king at medstar.net
202-877-6670
ORCID 0000-0001-5266-0279
MedStar Authors Catalog: http://medstarauthors.org

Suddenly virologists are cool. This is a bad sign.
--Paul Offit

-----Original Message-----
From: Koha <koha-bounces at lists.katipo.co.nz> On Behalf Of muiru james
Sent: Thursday, October 15, 2020 6:46 AM
To: koha <koha at lists.katipo.co.nz>
Subject: [EXTERNAL] [Koha] [koha] Koha and opac not loading

 ** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe. 

Hello team,

My koha instance and opac are not loading. The page tries loading for awhile then shows unable to connect message.

What could be wrong?

The server has been on but we have been closed since March so nothing has been tampered with. We intend to resume operations come monday so this is very critical

Please assist

Warm regards
James
_______________________________________________

Koha mailing list  https://urldefense.proofpoint.com/v2/url?u=http-3A__koha-2Dcommunity.org&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=AdPanDAlbq9CKEI7wiXYXfTj1S_xPzh3j0wVJf3zBAY&e=
Koha at lists.katipo.co.nz
Unsubscribe: https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.katipo.co.nz_mailman_listinfo_koha&d=DwIGaQ&c=RvBXVp2Kc-itN3g6r3sN0QK_zL4whPpndVxj8-bJ04M&r=vKh6XwOmjyC51IkP1OfsdjQZoWT2vpi6VZl8El8EPRI&m=aAb8fYlcPuUaugYCRkWvG6hIOzgAVRijy62HPmRK7Pk&s=kF0-ZfCtT0trNnFL_CX12x19DG0D3aDeQQ361mrEmWU&e= 

----------------------------------------------------------------------
MedStar Health is a not-for-profit, integrated healthcare delivery system, the largest in Maryland and the Washington, D.C., region. Nationally recognized for clinical quality in heart, orthopedics, cancer and GI.

IMPORTANT: This e-mail (including any attachments) may contain information that is private, confidential, or protected by attorney-client or other privilege. If you received this e-mail in error, please delete it from your system without copying it and notify sender by reply e-mail, so that our records can be corrected... Thank you.

Help conserve valuable resources - only print this email if necessary.