[Koha] Unable to connect

[muiru james]

Hello Alvaro,

I did this - Checked listening ports (sudo netstat -talpan | grep LISTEN )

Surprisingly, the ports had been changed to 8000 for OPAC and 8001 for
intranet. All along, we had been using port 80 and 8080 respectively. I
changed them back and we are now back online. I cannot thank you enough for
this pointer and your immeasurable help. I'm only wondering, could the
change have been automatic? Am the only one with access to the terminal
both physically and through the accounts.

Thank you once again

Warm regards
James

On Tue, Nov 17, 2020 at 9:26 PM Alvaro Cornejo <cornejo.alvaro at gmail.com>
wrote:

> Hi James
>
> - Have you changed something lately (iptables/firewall/apache config?
> - Is opac running?
> - Check apache logs. (error and access, both in apache and koha logs)
> - Check listening ports (sudo netstat -talpan | grep LISTEN )
>
> Regards,
>
> Alvaro
>
>
>
> |----------------------------------------------------------------------------------------|
>  Stay safe / Cuídate/  Reste sécurisé
> *7* Switch off as you go / Apaga lo que no usas /  Débranchez au fur et à
> mesure.
>  *q *Recycle always / Recicla siempre / Recyclez toujours
>  P Print only if absolutely necessary / Imprime solo si es necesario /
> Imprimez seulement si nécessaire
>
>
> Le mar. 17 nov. 2020 à 12:07, muiru james <muirunyeri at gmail.com> a écrit :
>
>> Hi Alvaro,
>>
>> It is not a new install. The server has been running for over an year now
>> without any hitch.
>>
>> Sudo service apache2/memcached/mysql show the services as running.
>>
>> Kindly direct me further on how to check if the server is listening to
>> the ports and on the error logs.
>>
>> Thanks a lot for your reply.
>>
>> Very warm regards
>> James
>>
>>
>>
>> On Tue, Nov 17, 2020, 20:01 Alvaro Cornejo <cornejo.alvaro at gmail.com>
>> wrote:
>>
>>> Hi James
>>>
>>> Is it a new install? Do you have access to OPAC page?
>>>
>>> Check that apache is really running and listening to the mentioned port.
>>> Also check apache logs for any error/message that will help you find the
>>> cause
>>>
>>> Regards,
>>>
>>> Alvaro
>>>
>>>
>>>
>>> |----------------------------------------------------------------------------------------|
>>>  Stay safe / Cuídate/  Reste sécurisé
>>> *7* Switch off as you go / Apaga lo que no usas /  Débranchez au fur et
>>> à mesure.
>>>  *q *Recycle always / Recicla siempre / Recyclez toujours
>>>  P Print only if absolutely necessary / Imprime solo si es necesario /
>>> Imprimez seulement si nécessaire
>>>
>>>
>>> Le mar. 17 nov. 2020 à 07:58, muiru james <muirunyeri at gmail.com> a
>>> écrit :
>>>
>>>> Hello team,
>>>>
>>>> I cannot connect to my instance even when I try logging in from the
>>>> production server itself.
>>>>
>>>> The browsers response "Unable to connect: Firefox can’t establish a
>>>> connection to the server at 127.0.0.1:8080"
>>>>
>>>>
>>>> All the processes seem to be running
>>>>
>>>>
>>>> Im running koha 19.11 on ubuntu 16.04
>>>>
>>>>
>>>> Kindly help
>>>>
>>>>
>>>> Warm Regards
>>>>
>>>> James
>>>> _______________________________________________
>>>>
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>>>>
>>>