[Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11

Fri Jan 31 00:32:59 NZDT 2020

Hi Kyle,

I have placed another hold and checked the browser console but am not seeing any error messages. I wondered anything else that I need to check?

Thank you.

Kind regards,

Emma Perks

Area Systems Librarian

Tel:       +44 (0) 121 424 9824
Email 1: baselibrary.consortium at nhs.net<mailto:emma.perks at heartofengland.nhs.uk>

Email 2: emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk>

Web:     http://www.base-library.nhs.uk

BASE Library Consortium

________________________________
From: Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST)
Sent: 07 October 2019 15:00
To: Kyle Hall
Cc: koha at lists.katipo.co.nz
Subject: Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11

Hi Kyle,

Many thanks. Yes, the code is in the IntranetUserJS preference.

On chrome no errors are showing, on IE there are these warnings:

  *   DOM7011: The code on this page disabled back and forward caching. File: request.pl
  *   DOM7011: The code on this page disabled back and forward caching. File: request.pl
  *   HTML1506: Unexpected token. File: request.pl, Line: 1656, Column: 1

and 1 message:

  *   HTML1300: Navigation occurred. File: placerequest.pl

Kind regards,

Emma Perks

Area Systems Librarian

Tel:       +44 (0) 121 424 9824
Email 1: baselibrary.consortium at nhs.net<mailto:emma.perks at heartofengland.nhs.uk>

Email 2: emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk>

Web:     http://www.base-library.nhs.uk

BASE Library Consortium

________________________________
From: Kyle Hall <kyle.m.hall at gmail.com>
Sent: 07 October 2019 14:33
To: Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST)
Cc: koha at lists.katipo.co.nz
Subject: Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11

Can you look in your IntranetUserJs syspref and verify the javascript the plugin generates is in there?
Also, please check your web browser error console on the holds page, that might give us a clue as to what's going on. This may help you if you've never done that: https://documentation.concrete5.org/tutorials/how-open-browser-console-view-errors

Kyle
---
http://www.kylehall.info
ByWater Solutions ( http://bywatersolutions.com )
Meadville Public Library ( http://www.meadvillelibrary.org )
Crawford County Federated Library System ( http://www.ccfls.org )

On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks at nhs.net<mailto:emma.perks at nhs.net>> wrote:
?Hello,

We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config.

?

?Does anyone know what needs to be done to display the manual recall button?

Many thanks,

Kind rgeards,

Emma Perks

Area Systems Librarian

Tel:       +44 (0) 121 424 9824
Email 1: baselibrary.consortium at nhs.net<mailto:baselibrary.consortium at nhs.net><mailto:emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk>>

Email 2: emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk><mailto:emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk>>

Web:     http://www.base-library.nhs.uk

BASE Library Consortium

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