[Koha] Koha 3.14 & Receipt (Slip) Printers

[Pedro Amorim]

It's important to know the primary cause of this sudden change in behaviour:
1) Did you upgrade the printer drivers?
2) Did you upgrade any of the two browsers?

After that, I would check what Chad said and then see if the printer is
correctly configured (as far as paper width and length goes) and if the
browser (whichever) is picking up the printer configurations correctly. If
not, restart the browser and try again (in Firefox you might need to reset
the settings
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
).

Also, from what you described, Chrome and Safari are apprently printing
automatically instead of the default browser behaviour of asking for
printing confirmation, this might be worth checking out because I've only
implemented this automatic behaviour in Firefox following the documentation
in https://wiki.koha-community.org/wiki/Configure_Automatic_Receipt_Printing

Are you able to provide your printer model?

Regards,

Pedro Amorim


2016-10-12 16:16 GMT+00:00 Chad Roseburg <croseburg at ncrl.org>:

> Hello Joel ~
>
> We use Firefox for Koha circulation. For the receipt length:
>
>    - Make sure all borders are zero
>    - Make sure all headers and footers are blank.
>
>
>
> On Wed, Oct 12, 2016 at 5:46 AM, Joel Fitzgerald <
> fitzgerald.joelr at gmail.com
> > wrote:
>
> > Hi All,
> >
> > Currently we are running on Koha v3.14 and have all of a sudden come
> across
> > an issue with printing slips in the Circulations screens (particularly
> > Checkout and Checkin).  Previously we have never had an issue with
> printing
> > slips from any browser that we use (normally Google Chrome and Apple
> > Safari - both on Macs), but now all of a sudden when we click/select the
> > print slip options either from a menu option or a checkin alert Koha will
> > quickly appear and disappear the print preview window within a second
> with
> > no print dialogue box appearing whatsoever.
> >
> > I have tried Circulation in Firefox and have found that it will print
> > slips, but when it does print the slips they are the length of a standard
> > A4 piece of paper at minimum, even though the slip(s) aren't even near
> half
> > that in length.
> >
> > Does anyone know what may have happened here, or how I would go about
> > resolving this issue, as Google Chrome is our preferred browser as it
> runs
> > a lot faster and efficiently compared to what Firefox does.
> >
> > Many thanks in for your advice/assistance in advance and I await any
> > responses.
> >
> > Kindest Regards,
> > Joel Fitzgerald
> > _______________________________________________
> > Koha mailing list  http://koha-community.org
> > Koha at lists.katipo.co.nz
> > https://lists.katipo.co.nz/mailman/listinfo/koha
> >
>
>
>
> --
> Chad Roseburg
> Asst. Director / IT
> Automation Dept.
> North Central Regional Library
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>