[Koha] 1-800-Koha

[Joshua Ferraro]

Hi Karl,

Check out the last line in my sig :-). LibLime offers
toll-free support to our member libraries and we have the
number "1(888) Koha ILS".

There is simply no way to get around support costs with
any software -- even free software needs maintenance
and folks working on it deserve to get paid fair
wages. The difference with open source is there are no
'license' fees -- so you don't have to dish out $40,000
just to use the product in addition to support fees on
top of that (no joke, I recently saw an ILS proposal where
license costs for the vendor's software were itemized at
$40,000).

That's the kind of language I would use to describe
the problem. Also, keep LibLime in mind: It sounds like
your church library falls into LibLime's 'tiny' category
(less than 10,000 items). With a library that small we
can provide a LibLime-hosted solution for very resonable
prices -- and that would cover them for the toll-free
number. It would also mean that they wouldn't have to
worry about all the back-end server maintenance and
administration (meaning, I suppose that YOU wouldn't
have to worry about that :-)) -- all the church would 
need is a computer with internet connection (the Koha
installation would be hosted at our fiber-backbone
server farm rather than at the church itself).

Let me know if you'd like a formal proposal. :-)

Sincerely,

-- 
Joshua Ferraro               VENDOR SERVICES FOR OPEN-SOURCE SOFTWARE
President, Technology       migration, training, maintenance, support
LibLime                  Koha ILS, Mambo Intranet, DiscrimiNet Filter
jmf at liblime.com |  Full Demos at http://liblime.com  |  1(888)KohaILS
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