[Koha] Export Data tool fails (only tool that fails)- ver 23.11.06

[Evan Stewart]

Update,

I was able to export a .mrc file using the koha-shell. I needed to change
the directory I was in when I entered the shell. In case someone else tries
this method, I did:


   - sudo koha-shell instanceName
   - cd ~
      - this will get back to koha-shell's home directory
   - /usr/share/koha/bin/export_records.pl --format marc --record-type bibs
   --filename my-file-name.mrc
      - After several minutes the export completed.
   - exit
   - ls /var/lib/koha/instanceName/
      - the file was found in this directory

The front end Export tool is still failing, but I'll see if I can use the
terminal export for a work around.

-Evan

On Fri, Jul 19, 2024 at 4:27 PM Evan Stewart <evanstewart406 at gmail.com>
wrote:

> All,
>
> I checked the Apache config settings. I have:
>
> Timeout 300 (seconds)
> KeepAlive On
> MaxKeepAliveRequests 100
> KeepAliveTimeout 5 (seconds)
>
> -Evan
>
>
> On Fri, Jul 19, 2024 at 4:18 PM Evan Stewart <evanstewart406 at gmail.com>
> wrote:
>
>> HI David,
>>
>> Thank you. I'll look into the Apache settings as well. That reminds me of
>> a similar issue I had with a PHP application and the problem was PHP
>> execution time settings.
>>
>> Also, I located an error message in the log. Looks like I'm getting a
>> permission denied error for exports.pl.
>>
>> *[cgid:error] [pid 554389:tid 554389] (13)Permission denied: [client
>> 172.56.200.129:42349 <http://172.56.200.129:42349>] AH01257: stderr from
>> /usr/share/koha/intranet/cgi-bin/tools/export.pl <http://export.pl>: unable
>> to connect to cgi daemon after multiple tries, referer:
>> http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl
>> <http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl>*
>>
>> When I checked the permission for the file, they are the same as other
>> files in the "... /cgi-bin/tools" directory. The file inventory.pl
>> permissions are the same as export.pl. The inventory page works on the
>> front end.
>>
>> -Evan
>>
>> On Fri, Jul 19, 2024 at 3:50 PM David Nind <david at davidnind.com> wrote:
>>
>>> Hi Evan.
>>>
>>> It's a long time since I've dealt with Apache server errors and the 503
>>> error you are getting, but here are some things to look at:
>>>
>>> - As you have tried with plenty of server memory, it's not likely to be
>>> that. It may be something to do with how Apache is configured - including
>>> settings like the Timeout, KeepAlive, MaxKeepAliveRequests,
>>> KeepAliveTimeout settings.
>>>
>>> - I would look at the Apache server logs to see if there is something
>>> more in there about the cause of the issue.
>>>
>>> - If your server is behind a firewall, proxy servers, or caches
>>> (something I don't know much about) then that may be contributing as well.
>>>
>>> It may also be a Koha bug, but 63,000 items is not that large, and I
>>> couldn't find a bug about performance issues when exporting the catalog.
>>>
>>> For running the misc/export_records.pl script from the command line,
>>> then outputting to the terminal instead of saving to the file, this may be
>>> a file permission error (well, that's what my searching says).
>>>
>>> In my local development environment testing, it was saving the file to
>>> where I ran the command line from. So maybe changing the path of the file
>>> to somewhere where the user you are running the command with has permission
>>> may work.
>>>
>>> I'm not a system admin, so hopefully more experienced Koha system
>>> administrators can share what they would try to troubleshoot the issues you
>>> are having.
>>>
>>> David Nind
>>> New Zealand
>>>
>>