[Koha] Export Data tool fails (only tool that fails)- ver 23.11.06

[Evan Stewart]

All,

I checked the Apache config settings. I have:

Timeout 300 (seconds)
KeepAlive On
MaxKeepAliveRequests 100
KeepAliveTimeout 5 (seconds)

-Evan


On Fri, Jul 19, 2024 at 4:18 PM Evan Stewart <evanstewart406 at gmail.com>
wrote:

> HI David,
>
> Thank you. I'll look into the Apache settings as well. That reminds me of
> a similar issue I had with a PHP application and the problem was PHP
> execution time settings.
>
> Also, I located an error message in the log. Looks like I'm getting a
> permission denied error for exports.pl.
>
> *[cgid:error] [pid 554389:tid 554389] (13)Permission denied: [client
> 172.56.200.129:42349 <http://172.56.200.129:42349>] AH01257: stderr from
> /usr/share/koha/intranet/cgi-bin/tools/export.pl <http://export.pl>: unable
> to connect to cgi daemon after multiple tries, referer:
> http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl
> <http://Ipaddress:8081/cgi-bin/koha/tools/inventory.pl>*
>
> When I checked the permission for the file, they are the same as other
> files in the "... /cgi-bin/tools" directory. The file inventory.pl
> permissions are the same as export.pl. The inventory page works on the
> front end.
>
> -Evan
>
> On Fri, Jul 19, 2024 at 3:50 PM David Nind <david at davidnind.com> wrote:
>
>> Hi Evan.
>>
>> It's a long time since I've dealt with Apache server errors and the 503
>> error you are getting, but here are some things to look at:
>>
>> - As you have tried with plenty of server memory, it's not likely to be
>> that. It may be something to do with how Apache is configured - including
>> settings like the Timeout, KeepAlive, MaxKeepAliveRequests,
>> KeepAliveTimeout settings.
>>
>> - I would look at the Apache server logs to see if there is something
>> more in there about the cause of the issue.
>>
>> - If your server is behind a firewall, proxy servers, or caches
>> (something I don't know much about) then that may be contributing as well.
>>
>> It may also be a Koha bug, but 63,000 items is not that large, and I
>> couldn't find a bug about performance issues when exporting the catalog.
>>
>> For running the misc/export_records.pl script from the command line,
>> then outputting to the terminal instead of saving to the file, this may be
>> a file permission error (well, that's what my searching says).
>>
>> In my local development environment testing, it was saving the file to
>> where I ran the command line from. So maybe changing the path of the file
>> to somewhere where the user you are running the command with has permission
>> may work.
>>
>> I'm not a system admin, so hopefully more experienced Koha system
>> administrators can share what they would try to troubleshoot the issues you
>> are having.
>>
>> David Nind
>> New Zealand
>>
>