[Koha] Export page failing to load and related error

[David Nind]

Hi Evan.

One thing I would try is to see if you can export a smaller range or
records, instead of everything (for example, from biblionumber 1 to 1000).
That way you can see if it is working, or if it is something to do with the
amount of memory/resources your server has. (It may also be a Koha issue.)

Some information that may help other Koha Community members with
troubleshooting your issue:
- What version of Koha are you running? (To find this ,look in the staff
interface About  Koha > Server information.)
- How many records/items do you have in your installation?

One thing to try, is to see if you can export your records using the
command line script misc/export_records.pl (you can use --help to get the
help information). I've not used it, but maybe others can comment on their
experience using it.

David Nind
New Zealand

On Fri, 12 Jul 2024 at 18:02, Evan Stewart <evanstewart406 at gmail.com> wrote:

> Hello,
>
> My catalog has been growing over the last year. Recently, I am no longer
> able to run the Catalog Export tool. When I click "Export Catalog data" I
> get a 503 error message "The server is temporarily unable to service your
> request due to maintenance downtime or capacity problems. Please try again
> later."
>
> I checked the intranet-error.log file and see this message:
>
> [Fri Jul 12 05:45:12.477178 2024] [cgid:error] [pid 3064:tid 3064]
> (13)Permission denied: [client 107.122.176.130:41544] AH01257: stderr from
> /usr/share/>
>
> Can someone explain what this message means? And if it's related to the
> export catalog data failure?
>
> Sincerely,
> Evan Stewart
> Africa's Hope USA
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