[Koha] Empty PDF file when printing labels

[Isabel Pineda]

Hi.
I am experiencing this problem when I try to print a single label and I reported a bug: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29994
When I add another label and export the label batch, everything works. Maybe this is the case with you too?

Best regards
Isabel



-----Mensaje original-----
De: Koha <koha-bounces at lists.katipo.co.nz> En nombre de Franz Dietrich
Enviado el: jueves, 7 de julio de 2022 05:00
Para: Comunidad Koha (koha at lists.katipo.co.nz) <koha at lists.katipo.co.nz>
Asunto: [Koha] Empty PDF file when printing labels

 
Hey all,
I can't figure out the problem on my own right now.
 
Problem:
Label creator ->manage->label batches->select one->export(full or single)->select the options->select PDF A PDF-Editor opens but no pdf is shown. If I download the pdf it says corrupt (the file is 0 Bytes)
 
I can't find any logs on the server mentioning an issue. The only thing I can find is - which is a 200 Responsecode...:
 
http://redacted.cloud:80 http://192.168.20.174 - - [07/Jul/2022:07:15:01 +0000] "GET /cgi-bin/koha/labels/http://label-create-pdf.pl?batch_id=2&template_id=25&layout_id=24&start_label=1 HTTP/1.1" 200 308 "http://redacted.cloud/cgi-bin/koha/labels/label-print.pl" "Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0"
 
what could be next steps to find the issue?
 
 

 
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