[Koha] Empty PDF file when printing labels

[Manos PETRIDIS]

You’re welcome, funny thing is quick (spine/ridge) labels print fine for
those same items. Apparently there are different approaches between the two
print procedures.

MP

Στις Σάβ 9 Ιουλ 2022 στις 8:26 πμ ο χρήστης Franz Dietrich <
dietrich at teilgedanken.de> έγραψε:

> That is most likely the one... I was checking individual books to check
> it works at all but probably all of them had an encoding issue...
>
> Would there be an error somewhere if it was an encoding issue? I could
> try to fix it even though I do not know any perl.
>
> And thanks for the hint I did not find that bug yet!
>
> Franz Dietrich
>
> Am 08.07.22 um 21:46 schrieb Manos PETRIDIS:
> > Might bug 28806 be related?
> > https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28806
> > <https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28806>
> >
> >
> > Στις Παρ 8 Ιουλ 2022 στις 7:58 πμ ο χρήστης Franz Dietrich
> > <dietrich at teilgedanken.de <mailto:dietrich at teilgedanken.de>> έγραψε:
> >
> >     Hi Katrin,
> >
> >     Thank you for the hint but if I remember correctly the files really
> >     were
> >     empty. So no message/content at all.
> >     Is there some server side logging that should capture this? If so
> where
> >     do I find this?
> >
> >     Thanks again
> >     Franz Dietrich
> >
> >     Am 07.07.22 um 22:29 schrieb Katrin Fischer:
> >      > Hi Franz,
> >      >
> >      > if you open the file in a text editor instead of the PDF viewer,
> it
> >      > might contain a readable error message.
> >      >
> >      > Hope this helps,
> >      >
> >      > Katrin
> >      >
> >      > On 07.07.22 13:00, Franz Dietrich wrote:
> >      >>
> >      >> Hey all,
> >      >> I can't figure out the problem on my own right now.
> >      >>
> >      >> Problem:
> >      >> Label creator ->manage->label batches->select one->export(full or
> >      >> single)->select the options->select PDF
> >      >> A PDF-Editor opens but no pdf is shown. If I download the pdf it
> >     says
> >      >> corrupt (the file is 0 Bytes)
> >      >>
> >      >> I can't find any logs on the server mentioning an issue. The only
> >      >> thing I can find is - which is a 200 Responsecode...:
> >      >>
> >      >> http://redacted.cloud:80 <http://redacted.cloud:80>
> >     http://192.168.20.174 <http://192.168.20.174> - -
> >      >> [07/Jul/2022:07:15:01 +0000] "GET
> >      >>
> >     /cgi-bin/koha/labels/
> http://label-create-pdf.pl?batch_id=2&template_id=25&layout_id=24&start_label=1
> >     <
> http://label-create-pdf.pl?batch_id=2&template_id=25&layout_id=24&start_label=1
> >
> >
> >      >> HTTP/1.1" 200 308
> >      >> "http://redacted.cloud/cgi-bin/koha/labels/label-print.pl
> >     <http://redacted.cloud/cgi-bin/koha/labels/label-print.pl>"
> >      >> "Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101
> >     Firefox/102.0"
> >      >>
> >      >> what could be next steps to find the issue?
> >      >>
> >      >>
> >      >>
> >      >>
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