[Koha] Record display turns completely blank

[吳宣億]

https://www.lib.ntu.edu.tw/AR/images/Koha_2022-08-30_lined.mp4

Another video for reference


________________________________
吳宣億 ∣ 臺大圖書館系統資訊組
106臺北市羅斯福路四段一號
Mickey Wu
National Taiwan University Library IT Services Department
No.1 Sec.4, Roosevelt Rd., Taipei, Taiwan
Tel. 02-33664573
hsuaniwu at ntu.edu.tw
________________________________
寄件者: 吳宣億
寄件日期: 2022年8月30日 上午 10:29:22
收件者: Himanshu Aggarwal; koha at lists.katipo.co.nz
主旨: RE: [Koha] Record display turns completely blank


Hi thanks for the reply, but we ran the Zebra index and it's still the same result.


I have included a video of the problem for people to get a better idea of the problem.

https://www.lib.ntu.edu.tw/AR/images/Koha_2022-08-30.mp4<https://www.lib.ntu.edu.tw/AR/images/Koha_2022-08-30.m>


It happens intermittently and often fixes itself after half a dozen page refreshes, and then it will happen again.


________________________________
吳宣億 ∣ 臺大圖書館系統資訊組
106臺北市羅斯福路四段一號
Mickey Wu
National Taiwan University Library IT Services Department
No.1 Sec.4, Roosevelt Rd., Taipei, Taiwan
Tel. 02-33664573
hsuaniwu at ntu.edu.tw


________________________________
寄件者: Himanshu Aggarwal <rtr.himanshu at gmail.com>
寄件日期: 2022年8月26日 下午 03:24
收件者: 吳宣億
主旨: Re: [Koha] Record display turns completely blank

You need to run Zebra fetch indexing command


On Fri, Aug 26, 2022 at 12:03 PM 吳宣億 <hsuaniwu at ntu.edu.tw<mailto:hsuaniwu at ntu.edu.tw>> wrote:
Hi,


Occasionally when we view/create/edit a record, the record page will not display properly, all the field will turn blank, any update to the record just pauses and we need to wait from minutes to hours before it fixes itself and the record to be displayed normally again. It happens from time to time and really impacts our workflow.

This is the screenshot of what it looks when it happens:

https://www.lib.ntu.edu.tw/AR/images/example.jpg


Anyone else experienced this? What could be the cause and what are potential solutions?


________________________________

Mickey Wu
National Taiwan University Library IT Services Department
No.1 Sec.4, Roosevelt Rd., Taipei, Taiwan
Tel. 02-33664573
hsuaniwu at ntu.edu.tw<mailto:hsuaniwu at ntu.edu.tw>
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