[Koha] Error 500 in Koha OPAC but NOT Staff Catalog After Running Linux System Update

[Alvaro Cornejo]

Hi Charles

Do you know what packages have been updated ?
If apache, it might have overwritten your config. There is a different
configuration for patron and admin interfaces.

Also, have you restarted koha related services? i.e. plack, apache,
koha-common, memcached ?

Regards

Alvaro



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Le mar. 22 juin 2021 à 08:49, Coehoorn, Joel <jcoehoorn at york.edu> a écrit :

> The HTTP 500 is a generic error code. There should be more detailed info in
> the log files.
>
> Joel Coehoorn
> Director of Information Technology
> York College of Nebraska
>
>
> On Tue, Jun 22, 2021 at 3:05 AM Charles Kelley <cmkelleymls at gmail.com>
> wrote:
>
> > Hello, all!
> >
> >     Yesterday, I updated my library's entire catalog. What we did was to
> > exchange the CCODE and LOC. It worked fine. It took all day and part of
> > today, but it worked. Then I ran Linux system updates. It too worked fine
> > -- in staff mode.
> >
> >     In the patron mode, it's another story. It shows the search screen
> but
> > instead of the bib. record with the holdings, we see this response for
> > every record search:
> >
> > Sorry, the requested page is not available
> > > Error 500
> > > This message can have the following reason(s):
> > >
> > > An error occurred while processing your request.
> > > What's next?
> > > You can use the menu and links at the top of the page
> > > You can search our catalog using the search form at the top of this
> page.
> > > Return to the catalog home page.
> > > Report issues and broken links
> > > To report this error, please contact the Koha Administrator. Send
> email.
> > >
> >
> >
> >     First, what does this mean?
> >
> >     Second, how do I fix this? If the staff can see the records, ought
> not
> > the patrons, also? Since the patrons cannot see the results -- results
> that
> > the staff can see, mind you -- why can't the patrons? Did something break
> > in the last system update? If so, what so?
> >
> >     Thanks for you help.
> >
> >     Koha v. 20.05
> >     Linux Debian v. 9.13 "Stretch"
> >
> > --
> >
> >     気を付けて。 /ki wo tukete/ = Take care.
> >
> >     -- Charles.
> >
> >     Charles Kelley, MLS
> >     PSC 704 Box 1029
> >     APO AP 96338
> >
> >     Charles Kelley
> >     Tsukimino 1-Chome 5-2
> >     Tsukimino Gaadenia #210
> >     Yamato-shi, Kanagawa-ken
> >     〒242-0002 JAPAN
> >
> >     +1-301-741-7122 [US cell]
> >     +81-80-4356-2178 [JPN cell]
> >
> >     mnogojazyk at aol.com [h]
> >     cmkelleymls at gmail.com [p]
> >
> >     linkedin.com/in/cmkelleymls <http://www.linkedin.com/in/cmkelleymls>
> >     Meeting Your Information Needs. Virtually.
> > _______________________________________________
> >
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> >
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