[Koha] Need help with Koha instance that refuses to do checkouts

[Chris Brown]

Hi Katrin,

Thanks for that. Interesting to learn about Koha's use of cookies. Doesn't
that mean that Koha should present a popup to ask for a user's consent? The
ICO (which monitors data protection compliance in the UK) says:

"You must tell people if you set cookies, and clearly explain what the
cookies do and why. You must also get the user’s consent. Consent must be
actively and clearly given.
There is an exception for cookies that are essential to provide an online
service at someone’s request (eg to remember what’s in their online basket,
or to ensure security in online banking)."

Is there a feature in Koha that does this that I don't know about?

Best Regards,

Chris Brown (Voluntary libraries in Sheffield)




Best Regards,

Chris Brown


On Mon, Jun 21, 2021 at 8:59 PM Katrin Fischer <katrin.fischer.83 at web.de>
wrote:

> Hi Chris,
>
> yes, it does. Documentation can be found here:
>
> https://wiki.koha-community.org/wiki/Use_of_Cookies
>
> Hope this helps,
>
> Katrin
>
>
> On 21.06.21 21:26, Chris Brown wrote:
> > Hi James,
> >
> > Yes I did follow up Katrin's suggestion but found nothing that looked
> > obviously wrong, and anyway I don't think there have been any
> configuration
> > changes since well before the problem first showed up. Following another
> > suggestion *we have cleared the browser caches on all our client machines
> > and everything seems to be working again*. I have no idea why, and am not
> > convinced that the problem isn't going to come back at some point. But
> all
> > is well at the moment.
> >
> > Which leads me to a question I've been meaning to ask for a while ...
> *does
> > Koha use cookies?*
> >
> > My thanks to all who suggested solutions. Much appreciated!
> >
> > Chris Brown (Voluntary Libraries in Sheffield)
> >
> > On Mon, Jun 21, 2021 at 10:46 AM Mason James <mtj at kohaaloha.com> wrote:
> >
> >> hi Chris
> >> did you try Katrin's suggestion?, it is the most likely problem
> >>     https://lists.katipo.co.nz/pipermail/koha/2021-June/056338.html
> >>
> >> try loading your database into a test system, and experiment by removing
> >> likely issuing rules until you find your problematic rule
> >>
> >> cheers, Mason
> >>
> >>
> >> On 21/06/21 6:42 pm, Chris Brown wrote:
> >>> Dear Koha Community
> >>>
> >>> Following up my post on 12 June I am repeating my call for help as Koha
> >> is
> >>> effectively unusable right now at one of our libraries.
> >>>
> >>> We are running Koha 19.11 on Debian 9.11 (stretch). This supports 5
> Koha
> >>> instances for some of the volunteer-run libraries in Sheffield. It has
> >> been
> >>> stable and working fine for many months.
> >>>
> >>> Currently we have a serious problem with one of these instances. Any
> >>> attempt to check out a book hangs (never completes) and we see
> >>> /usr/share/koha/intranet/cgi-bin/circ/circulation.pl consuming most of
> >> the
> >>> CPU cycles (stuck in a loop perhaps?). On one occasion I noticed it was
> >>> renew.pl consuming all the CPU.
> >>>
> >>> I have tried disabling plack for this instance, and have rebuilt the
> >> zebra
> >>> index, but the problem persists. There is nothing obvious reported in
> the
> >>> log files, though I may not be looking in the right places. I cannot
> see
> >>> any obvious problems with the configuration, though again I might be
> >>> looking at the wrong things. The other 4 instances are working OK.
> >>>
> >>> *Any advice on how to debug or fix this would be greatly appreciated.*
> >>>
> >>> Does anyone know how to turn on tracing of MySQL transactions? I was
> >>> wondering if looking at the activity at the database end might help.
> >>>
> >>> Thanks and Best Regards,
> >>>
> >>> Chris Brown (Voluntary Libraries in Sheffield)
> >>> _______________________________________________
> >>>
> >>> Koha mailing list  http://koha-community.org
> >>> Koha at lists.katipo.co.nz
> >>> Unsubscribe: https://lists.katipo.co.nz/mailman/listinfo/koha
> >>
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> >
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