[Koha] Auto renewal not working

[Jonathan Druart]

Hi Michael,

auto_too_late can only be set if no_auto_renewal_after or
no_auto_renewal_after_hard_limit are set.

Check and confirm their values in the DB directly (not from the UI).

Regards,
Jonathan

Le sam. 16 janv. 2021 à 13:28, Michael Kuhn <mik at adminkuhn.ch> a écrit :
>
> Hi
>
> Our library works with Koha 20.05.02 on Debian GNU/Linux 10.
>
> The automatic renewal doesn't work as expected. These are the relevant
> circulation rules:
>
> * Loan period: 28
> * Unit: Days
> * Renewals allowed (count): 5
> * Renewal period: 28
> * No renewal before: (empty) - according to
> https://bywatersolutions.com/education/setting-up-auto-renewals-with-new-features
> it is said that a blank value will indicate that the auto-renewal will
> occur on the day it is due.
> * Automatic renewal: Yes
> * No automatic renewal after: (empty)
> * No automatic renewal after (hard limit): (empty)
>
> In the staff client we can see the checkouts of the users - but for
> every checkout it says "0 Can no longer be auto-renewed - number of
> checkout days exceeded (5 of 5 renewals remaining)". In fact NONE of
> these checkouts were EVER auto-renewed.
>
> As we see in table "issues" the value in column "auto_renew" is "1". But
> the value in column "auto_renew_error" changes from NULL to
> "auto_too_soon" after the checkout day, then after some days to
> "auto_too_late". No auto renewal is ever performed.
>
> We have set system preference "RenewalLog" to "Log" but no renewal
> actions are ever logged.
>
> How can we get auto renewal get to work properly?
>
> Best wishes: Michael
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