[Koha] some staff users cannot access the OPAC

[Patricia Dowling]

Me neither ..it took me 2 days to spot this!

-----Original Message-----
From: Isabel Pineda <isabel.pineda at ds.edu.sv>
Sent: Friday 11 December 2020 14:32
To: Patricia Dowling <Patricia.Dowling at oireachtas.ie>; koha at lists.katipo.co.nz
Subject: RE: some staff users cannot access the OPAC

Hi Patricia. That was it! I have just checked the permissions of one of the problematical staff users and yes, she had access to the self-check modules. I removed this permission and now she can access the OPAC. Thank you so much, I would never have guessed that that would be the problem.

Isabel Pineda

-----Mensaje original-----
De: Patricia Dowling [mailto:Patricia.Dowling at oireachtas.ie]
Enviado el: viernes, 11 de diciembre de 2020 08:26 a.m.
Para: Isabel Pineda <isabel.pineda at ds.edu.sv>; koha at lists.katipo.co.nz
Asunto: RE: some staff users cannot access the OPAC

Hi Isabel,
I had this problem recently and it turned out that the staff member in question also had access to the self-check modules. I switched this off in her permissions and that fixed the problem.

I hope this helps

Patricia Dowling
Research Librarian (Systems)
Library & Research Service
Houses of the Oireachtas
Kildare Street
Dublin 2.
Tel: +353 (01) 6184311
Email: patricia.dowling at oireachtas.ie


-----Original Message-----
From: Koha <koha-bounces at lists.katipo.co.nz> On Behalf Of Isabel Pineda
Sent: Friday 11 December 2020 14:18
To: koha at lists.katipo.co.nz
Subject: [Koha] some staff users cannot access the OPAC

Hi. We have got a strange problem with some of our staff users: They can access the intranet but for some reason they cannot access the OPAC. I have already tried several things - changing the password in the administration form, changing the password through the "Forgot password" process in the OPAC for example - but they still cannot log in the OPAC. Does anybody have an idea why that might be? If there is nothing that can be done, I will delete and recreate these users and hope that it works this time. I am just curious about the reason, because for most staff users it is working without a problem.

Thank you very much
Isabel Pineda
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