[Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11

[Kyle Hall]

Can you look in your IntranetUserJs syspref and verify the javascript the
plugin generates is in there?
Also, please check your web browser error console on the holds page, that
might give us a clue as to what's going on. This may help you if you've
never done that:
https://documentation.concrete5.org/tutorials/how-open-browser-console-view-errors

Kyle
---
http://www.kylehall.info
ByWater Solutions ( http://bywatersolutions.com )
Meadville Public Library ( http://www.meadvillelibrary.org )
Crawford County Federated Library System ( http://www.ccfls.org )


On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM
NHS FOUNDATION TRUST) <emma.perks at nhs.net> wrote:

> ?Hello,
>
>
> We have the item recalls plugin version 1.0.26 installed and recall rules
> set up. The circulation rules are set up for item level holds and hold
> notices are ending with the reserves.reserve_id code. On the staff client
> when an item is checked out with an item level hold placed, there isn't a
> manual recall button anywhere on the patron record. My vendor PTFS cannot
> support the plugin and I cannot verify whether we have the code added to
> the Apache config.
>
> ?
>
> ?Does anyone know what needs to be done to display the manual recall
> button?
>
>
> Many thanks,
>
>
> Kind rgeards,
>
>
> Emma Perks
>
> Area Systems Librarian
>
> Tel:       +44 (0) 121 424 9824
> Email 1: baselibrary.consortium at nhs.net<mailto:
> emma.perks at heartofengland.nhs.uk>
>
> Email 2: emma.perks at heartofengland.nhs.uk<mailto:
> emma.perks at heartofengland.nhs.uk>
>
> Web:     http://www.base-library.nhs.uk
>
> BASE Library Consortium
>
>
>
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