[Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11

[Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST)]

?Hello,


We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config.

?

?Does anyone know what needs to be done to display the manual recall button?


Many thanks,


Kind rgeards,


Emma Perks

Area Systems Librarian

Tel:       +44 (0) 121 424 9824
Email 1: baselibrary.consortium at nhs.net<mailto:emma.perks at heartofengland.nhs.uk>

Email 2: emma.perks at heartofengland.nhs.uk<mailto:emma.perks at heartofengland.nhs.uk>

Web:     http://www.base-library.nhs.uk

BASE Library Consortium


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