[Koha] forgiven fines not showing up

[Margo Duncan]

Good afternoon,

When we forgive a fine with a manual credit the credit doesn't show up on the Pay fines tab. The correct amount due shows up on the Checkouts page, but when we click on Make payment the full amount without the credit shows up as due. The credit does show up on the Account tab, but that page isn't generally checked when fines are being paid.
Fines and payments seem otherwise to be working as expected.

We are on Koha 18.05.03.

Thank you,
Margo

Margo Duncan, MLS
Head of Library Systems
Robert R. Muntz Library
The University of Texas at Tyler
903.566.7174 | mduncan at uttyler.edu<mailto:mduncan at uttyler.edu>