[Koha] double fines

[Margo Duncan]

Good afternoon,

Recently we have some patrons that are being double charged fines.  It looks like when the item is turned in, the accruing fine (FU) remains and a fine (F) for the same amount is added as a second line. It doesn't appear to be happening to all patrons and I cannot determine a pattern.

We are on version 18.11.02.

Has anyone had this problem?  Or any suggestions where to start looking?

Thank you!
Margo

Margo Duncan, MLS
Head of Library Systems
Robert R. Muntz Library
The University of Texas at Tyler
903.566.7174 | mduncan at uttyler.edu<mailto:mduncan at uttyler.edu>