[Koha] issuing credit on lost item

[Scott Owen]

Hi Katrin,

I know that the patron and item are from the same branch.

" rule on the circulation page" --- I'll check this out.


Thank you !

-S




On Tue, Jun 13, 2017 at 5:33 PM, Katrin <katrin.fischer.83 at web.de> wrote:

> Hi Scott
>
> |RefundLostOnReturnControl is more granular now and works in combination
> with a rule on the circulation page. Have you checked those? What are your
> settings? Are patron and item from different branches?|
>
> |Hope this helps,|
>
> |Katrin
>
> |
>
>
> On 13.06.2017 14:04, Scott Owen wrote:
>
>> Hi all,
>>
>> One of my users is reporting :
>>
>> ***************************************************
>> I noticed that a book that was marked lost, charged to a patrons account
>> with the replacement cost, was not credited when the book was found.
>>
>> Steps:
>> Marked book as lost, currently checked out to a patron.
>> Patron paid the fine for the lost book
>> Lost book was checked in, and was then supposed to credit the patron's
>> account.
>>
>> **************************************************
>>
>> it seems that the proper credit is not being issues back to the patrons
>> account.
>>
>> any ideas on this ???
>>
>> Koha version: 16.11.08.000
>> Thanks
>>
>> -S
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>>
>
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