[Koha] issuing credit on lost item

[Katrin]

Hi Scott

|RefundLostOnReturnControl is more granular now and works in combination 
with a rule on the circulation page. Have you checked those? What are 
your settings? Are patron and item from different branches?|

|Hope this helps,|

|Katrin
|


On 13.06.2017 14:04, Scott Owen wrote:
> Hi all,
>
> One of my users is reporting :
>
> ***************************************************
> I noticed that a book that was marked lost, charged to a patrons account
> with the replacement cost, was not credited when the book was found.
>
> Steps:
> Marked book as lost, currently checked out to a patron.
> Patron paid the fine for the lost book
> Lost book was checked in, and was then supposed to credit the patron's
> account.
>
> **************************************************
>
> it seems that the proper credit is not being issues back to the patrons
> account.
>
> any ideas on this ???
>
> Koha version: 16.11.08.000
> Thanks
>
> -S
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