[Koha] No patron search results in Koha 16.05.09

[Anselm Olweny]

Dear Michael,

Thanks for your guidance. However, I have checked and the patrons are in
the database. Doing CTRL + F5 and $ sudo service koha-common restart has
not resolved the issue.

However, I have now discovered that the problem happens when the number of
search items returned is more that 20 items. When the search results is
less that 20 items,items are displayed as expected.

Could you kindly advise on what else I may look at to resolve this issue.

Regards

Anselm

On Fri, Apr 7, 2017 at 1:28 AM, Michael Kuhn <mik at adminkuhn.ch> wrote:

> Hi Anselm
>
> We have koha 16.11.06 installed and we are facing this exact issues. We
>> have tried clearing the cache but the problem still persists.
>>
>> what else could we do?
>>
> ...
>
>>         try to clear your cache first - it can be one reason this
>>         happens. Also
>>         take a look at the networking tab in the dev tools of your
>>         browser if
>>         the problem remains to see what happens there.
>>
>>     It was the cache! Seems like if nothing else is working it's always
>>     the cache (but I forget about it sometimes...)
>>
>
> "Clearing the cache" in my case meant pressing CTRL+F5 in the webbrowser.
> If that doesn't work the first time it may work the second time...
>
> If this still doesn't work for you I would try:
>
> 1. Restart Koha (including Plack):
>
> $ sudo service koha-common restart
>
> 2. Are you sure your patrons are actually in the database? You should find
> them executing for example the following SQL statement:
>
> mysql> SELECT * FROM borrowers;
>
> Hope this helps.
>
>
> Best wishes: Michael
> --
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