[Koha] Setting DueDates and Sending OverDue Notices

[Jesse Lambertson]

Thank you Craig.

Yes, there is a client running to send mail.
Our sysadmin set it up for me.

We are getting all the other notifications EXCEPT overdues.

This is why I was thinking it might be a trigger or hard due date issue.

Jesse

On Mon, Feb 1, 2016 at 2:19 PM, Craig Butosi <craig.butosi at rcmusic.ca>
wrote:

> Hi Jesse,
>
> Of the top of my head, did you install a mail transfer agent like Postfix
> or Sendmail on your Debian machine? If not, the lack of an MTA might be the
> culprit.
>
>
> C
>
> Craig Butosi, MA, MLIS, B Mus (Hons.)
> LIBRARY SERVICES MANAGER
> THE ROYAL CONSERVATORY
> TELUS Centre for Performance and Learning
> 273 Bloor Street West
> Toronto, ON M5S 1W2
> 416.408.2824 x338
> www.rcmusic.ca
>
> -----Original Message-----
> From: Koha [mailto:koha-bounces at lists.katipo.co.nz] On Behalf Of Jesse
> Lambertson
> Sent: February-01-16 2:15 PM
> To: koha at lists.katipo.co.nz
> Subject: [Koha] Setting DueDates and Sending OverDue Notices
>
> Hello everyone,
>
> We are working in a koha set up (3.20 on debian 7 - package install on
> local server).
>
> Our notifications are edited to send, most of them are going out etc.
>
> But the system is sending NO Overdue notices for some reason,
>
> Let me summarize what I have set up in case this is helpful to anyone.
>
> In Administration > Circulation & Fine Rules, we have set the circulation
> polices, renewal permissions per patron types etc.
>
> In Patron Category Admin, we have set Overdue notices to YES.
>
> In that same Category, we have the set circulation unit in days (30) which
> seems like it SHOULD trigger overdue notices at the appointed time - it is
> not.
>
> *Why might this be*?
>
> Also, regarding the set up of Hard Due Dates: *Do these have to be set to
> trigger OverDue notices if the other circulation rules are set*?
> https://wiki.koha-community.org/wiki/Hard_Due_Dates_Circ_Rule_RFC
>
> I am not finding the language here as clear as I think it could be for me.
>
> We are currently sending notices for Advance Notice, Item Due and Holds
> Available.
> But OverDue notices are not going out.
> I might have incorrectly set up the triggers defined here
> http://translate.koha-community.org/manual/3.20/en/html-desktop/#noticetriggers
> because I have delays set for advance notice and items due and one Overdue
> notice. But it SEEMS the advance notice would need a different delay
> trigger than overdue because one is before the item is due and one is after.
>
> The Cronjob is running to check them, the messaging queue is being checked
> every 15 minutes according to the logs, but they are still not being sent.
>
> *What is it I am missing here*?
> *Is this a trigger set-up issue, a hard due date issue or something
> deeper*?
>
> Thank you for any advice.
>
> Jesse.
>
> --
> Jesse A Lambertson
> Librarian
> <http://www.sqcc.org/>عالم الانجازات ينحاز دوماً مع المتفائلين
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-- 
Jesse A Lambertson
Librarian
Sultan Qaboos Cultural Center <http://www.sqcc.org/>
Ph: (202)-677-3967 Ext. 104
jlambertson at sqcc.org
عالم الانجازات ينحاز دوماً مع المتفائلين