[Koha] software error

Tue Sep 29 09:19:25 NZDT 2015

I have seen this as well, in the 3.20 series. Usually following a mass
return session.

We ended up putting more memory in the machine, and haven't heard of it
since.

Cheers,
Liz

On 29/09/15 06:11, Scott Owen wrote:
> I'll have to wait until some of my people are back to see if I can reliably
> reproduce the error ...(training day today)
>
> But...I do know that the error happens mostly (so far) as the librarian at
> the desk is mass-checking-in books.
>
> I don't know if there is a "magic number" of titles (checked in) that
> causes the error, or any specific details, but that seems to be when the
> error happens.
>
> -S
>
> On Mon, Sep 28, 2015 at 12:37 PM, Jonathan Druart <
> jonathan.druart at bugs.koha-community.org> wrote:
>
>> Sorry, you have provided all details before!
>> If you manage to reproduce the error on-demand it would be good to
>> test with the master branch and with the patch on bug 14778 (not in
>> master yet).
>>
>> 2015-09-28 17:26 GMT+01:00 Scott Owen <sowen at edzone.net>:
>>> Nope, SQL runs on the same server.
>>>
>>>
>>> On Mon, Sep 28, 2015 at 12:14 PM, Jonathan Druart <
>>> jonathan.druart at bugs.koha-community.org> wrote:
>>>
>>>> Does your mysql server run on another server?
>>>> If so, it should be defined in the koha-conf.xml, search the config
>>>> section, then hostname.
>>>>
>>>> 2015-09-28 16:44 GMT+01:00 Scott Owen <sowen at edzone.net>:
>>>>> Looks like here is where things go south....
>>>>>
>>>>> ******************************
>>>>>
>>>>> [Fri Sep 25 15:20:03 2015] Auth.pm: DBI
>>>>> connect('dbname=koha_dlpms;host=localhost;port=3306','koha_dlpms',...)
>>>>> failed: Lost connection to MySQL server at 'sending authentication
>>>>> information', system error: 32 at /usr/share/perl5/DBIx/Connector.pm
>>>>> line 32
>>>>>
>>>>> ********************************
>>>>>
>>>>>
>>>>>
>>>>> Could i just have a typo somewhere ????
>>>>>
>>>>> *************************************
>>>>>
>>>>> opac-search.pl?q=middol+school
>>>>>
>>>>> **************************************
>>>>>
>>>>>
>>>>>
>>>>> Rather than "localhost" should I hardcode in the system IP ??
>>>>>
>>>>> ***************************************
>>>>>
>>>>> 'dbname=koha_dlpms;host=localhost;port=3306'
>>>>>
>>>>> ****************************************
>>>>>
>>>>>
>>>>>
>>>>> _____________________________________log
>>>>> snip______________________________________________
>>>>>
>>>>> [Fri Sep 25 15:19:40.358978 2015] [cgi:error] [pid 6777] [client
>>>>> 10.1.1.111:36648] AH01215: [Fri Sep 25 15:19:18 2015] opac-user.pl:
>>>>> BEGIN failed--compilation aborted at
>>>>> /usr/share/koha/opac/cgi-bin/opac/opac-user.pl line 25., referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:27.363750 2015] [cgi:warn] [pid 6424] [client
>>>>> 10.1.1.111:15692] AH01220: Timeout waiting for output from CGI script
>>>>> /usr/share/koha/opac/cgi-bin/opac/opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:40.317727 2015] [cgi:warn] [pid 6427] [client
>>>>> 10.1.1.111:15697] AH01220: Timeout waiting for output from CGI script
>>>>> /usr/share/koha/opac/cgi-bin/opac/opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:40.418439 2015] [cgi:error] [pid 6424] [client
>>>>> 10.1.1.111:15692] Script timed out before returning headers:
>>>>> opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:40.523899 2015] [cgi:error] [pid 6427] [client
>>>>> 10.1.1.111:15697] Script timed out before returning headers:
>>>>> opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:40.751819 2015] [cgi:error] [pid 6414] [client
>>>>> 10.1.1.111:15685] Script timed out before returning headers:
>>>>> opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:40.318628 2015] [cgi:warn] [pid 6432] [client
>>>>> 10.1.1.111:15700] AH01220: Timeout waiting for output from CGI script
>>>>> /usr/share/koha/opac/cgi-bin/opac/opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:19:41.062151 2015] [cgi:error] [pid 6432] [client
>>>>> 10.1.1.111:15700] Script timed out before returning headers:
>>>>> opac-search.pl, referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>> [Fri Sep 25 15:20:03.586683 2015] [cgi:error] [pid 6847] [client
>>>>> 10.1.1.111:36745] AH01215: ., referer:
>>>>> http://10.1.1.37/cgi-bin/koha/opac-search.pl?q=middol+school
>>>>>
>>>>>
>> ___________________________________________________________________________________
>>>>>
>>>>> Thanks for any pointers of where to go from here ....
>>>>>
>>>>> -S
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Sep 22, 2015 at 10:48 PM, Robin Sheat <robin at catalyst.net.nz>
>>>> wrote:
>>>>>> Scott Owen schreef op di 22-09-2015 om 22:25 [-0400]:
>>>>>>> Hummm.....database is located on the same box....so I think a
>>>>>>> conductivity
>>>>>>> issue is unlikely. Guess I'll start digging through logs in my free
>>>>>>> time....any particular log that might be a good place to start? any
>>>>>>> key
>>>>>>> words I should be looking for ?
>>>>>> Nothing in particular, but I'd look for anything odd in syslog,
>> perhaps
>>>>>> turn the mysql logging level up a bit and see what it says, and so
>>>>>> forth. Note that I'm not 100% sure that this is the cause of your
>> issue,
>>>>>> but it looks like it from the surface.
>>>>>>
>>>>>> --
>>>>>> Robin Sheat
>>>>>> Catalyst IT Ltd.
>>>>>> ✆ +64 4 803 2204
>>>>>> GPG: 5FA7 4B49 1E4D CAA4 4C38  8505 77F5 B724 F871 3BDF
>>>>>>
>>>>>> _______________________________________________
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>>>>>> https://lists.katipo.co.nz/mailman/listinfo/koha
>>>>>>
>>>>>>
>>>>> _______________________________________________
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-- 
--
Liz Rea
Catalyst.Net Limited
Level 6, Catalyst House, 
150 Willis Street, Wellington.
P.O Box 11053, Manners Street, 
Wellington 6142

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