[Koha] Help Lost all Biblio information

[Barton Chittenden]

Jack,

Let's first figure out what the real problem is:

a) What happens when you search for a record that should be in the system?
Click the "Search the catalog" tab on the search bar on the main screen,
and search for a title that you know is present. What happens?

b) Try to check out an item to a patron -- scan the patron's card number,
followed by the item's barcode. What do you see? [based on the version of
Koha that you're using, you may have to click the 'show checkouts' button
on the check-out screen].

c) Run each of the following queries, either from the command line SQL
interface, or from the reports menu:

select count(*) from biblio;

select count(*) from items;

select count(*) from biblioitems;

Do these counts square with the number of titles and the number of items
you have in your Library?

d) Is the zebra service running?

e) Is fast indexing running?

The answers to these, questions will give us some idea of what data is or
is not lost. I'm guessing that you have Zebra search mis-configured, so you
aren't seeing any results when when you search, but that your data is
probably intact... but we won't know that until you can run a few tests and
tell us what you see.

While you're at it, please let us know what version of Koha you're using.

Cheers,

--Barton

On Thu, Jan 15, 2015 at 7:18 PM, Robin Sheat <robin at catalyst.net.nz> wrote:

> Boulier, Jack schreef op do 15-01-2015 om 23:56 [+0000]:
> > All of the bibliographical information for my collection is missing, yet
> the database is indicating records are present.
>
> What do you mean? The information is either there or not there, present
> or not present. Is it just that you can't search for it, but can access
> it directly? Is it that you can search for it, but can't access it
> directly? Without knowing what your symptoms are, there's no way for
> someone to help you.
>
> > I have read everything I can find. Have modified the xml config file.
>
> Without telling us what you've modified, we can't help you.
>
> > There is so much contradictory information out there how can anyone
> follow it.
> >
> > My error message in the xml configuration is:
> > g
> > You have set <use_zebra_facets> but the <zebra_bib_index_mode> is not
> set to dom. Falling back to legacy facet calculation.
> > But this is meaningless to me. Can someone please give me some good
> information so I do not have to begin entering from scratch??
>
> This is a warning, it's probably not the immediate source of whatever
> your issue is, but we can't be sure because we don't really know what
> that issue actually is.
>
> > I must say that I am finding that asking a question and seeking help
> > can be frustrating on this site.
>
> This is why there is a list of paid support vendors on the website:
>
> http://koha-community.org/support/paid-support/
>
> If you want free support, you're expecting people to take time out of
> their otherwise busy day to volunteer some time for you. Especially when
> you do this in the middle of summer holidays, things are quiet. When you
> last asked a question on this mailing list, you got a reply. However you
> never followed up on it. May it be that your lack of following up is
> what caused the frustration?
>
> Oh, also, another important bit of detail is: how has your Koha been
> installed, and what version is it?
>
> TL;DR: you're not providing enough information for someone to be able to
> help you.
>
> --
> Robin Sheat
> Catalyst IT Ltd.
> ✆ +64 4 803 2204
> GPG: 5FA7 4B49 1E4D CAA4 4C38  8505 77F5 B724 F871 3BDF
>
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