[Koha] Koha 3.8.1 'zebra searching' failure

[Kate Jones]

Hi, our Koha at the Library of National Botanic Garden of Wales has been 
working with no problems for over 2 years.   The system has been run, 
maintained, backed up etc on a local server by Library volunteers who 
have no IT background, and with no tech support.    Installed by us, 
using kohalivecd, and running in Ubuntu.

The company who provide IT support for the Garden's network and servers 
have finally agreed to take on tech support for the Library, so we 
offered them our complete and up-to-date back up files, but they have 
instead chosen to migrate the system themselves and have installed Koha 
3.8.1 on a new server.  I am not aware which version of Linux they are 
using.

So far, so good... BUT the Zebra searching isn't working, in fact it's 
not clear that Zebra is there at all, but when I tried switching 
'NoZebra' so as not to use Zebra, it still didn't work.  In addition, 
the Z39.50 searching isn't working either.

I have now asked the IT people to switch us back to our old system while 
they sort it out, which they've done, so at least we now do have a 
functioning Koha again, but wonder if anyone out there in the Koha 
community has had any problems with 3.8.1 and Zebra, or can suggest 
something for me to pass on to the Tech Support company.

Any suggestions will be gratefully received.

Kate Jones
(Volunteer librarian, National Botanic Garden of Wales)