[Koha] patron circulation issue

[Jennifer Coleman-Davidson]

Our problem is that there is nothing to click on in the box and nothing 
that tells us what the problem is. Here's what we get:

thanks,
Jennifer

On 23/04/2012 4:57 PM, Agnes Rivers-Moore wrote:
> Dear Jennifer and list
>
> We have had something a little like that with version 3.00.06
>
> We figured out that if someone had returned items that were one day 
> overdue, and then checked out items the same day, the box appeared.
> The returned items were back, no fines generated because they were 
> within our grace period.
> Koha seemed to have some leftover knowledge that the person had items 
> that were late - only they were checked in already.
>
> In that version the box did say something and we could click to 
> continue the checkout, so it was really just an annoyance.
>
> Hope this helps,
> Agnes
>
> On 18/04/2012 4:15 PM, Jennifer Coleman-Davidson wrote:
>> Hi,
>>
>> We've recently been having an issue with circulating books to some of 
>> our patrons.  When we scan the book a yellow box appears near the top 
>> of the screen but it doesn't say anything and the system won't allow 
>> the patron to sign the book out.  It seems to be a patron specific 
>> problem and not a book specific problem.  We've checked all the 
>> patrons' information and nothing seems to be wrong in that area. Any 
>> ideas as to what is the underlying cause?
>>
>> Thanks,
>> Jennifer
>


-- 
/Jennifer Coleman-Davidson
CEO
Bonnechere Union Public Library
74 Maple St | Box 39
Eganville ON K0J 1T0
613-628-2400
www.bonnechereupl.com
ceo at bonnechereupl.com /