(PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11
?Hello, We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config. ? ?Does anyone know what needs to be done to display the manual recall button? Many thanks, Kind rgeards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:emma.perks@heartofengland.nhs.uk> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk> Web: http://www.base-library.nhs.uk BASE Library Consortium ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Can you look in your IntranetUserJs syspref and verify the javascript the plugin generates is in there? Also, please check your web browser error console on the holds page, that might give us a clue as to what's going on. This may help you if you've never done that: https://documentation.concrete5.org/tutorials/how-open-browser-console-view-... Kyle --- http://www.kylehall.info ByWater Solutions ( http://bywatersolutions.com ) Meadville Public Library ( http://www.meadvillelibrary.org ) Crawford County Federated Library System ( http://www.ccfls.org ) On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks@nhs.net> wrote:
?Hello,
We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config.
?
?Does anyone know what needs to be done to display the manual recall button?
Many thanks,
Kind rgeards,
Emma Perks
Area Systems Librarian
Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto: emma.perks@heartofengland.nhs.uk>
Email 2: emma.perks@heartofengland.nhs.uk<mailto: emma.perks@heartofengland.nhs.uk>
Web: http://www.base-library.nhs.uk
BASE Library Consortium
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
Hi Kyle, Many thanks. Yes, the code is in the IntranetUserJS preference. On chrome no errors are showing, on IE there are these warnings: * DOM7011: The code on this page disabled back and forward caching. File: request.pl * DOM7011: The code on this page disabled back and forward caching. File: request.pl * HTML1506: Unexpected token. File: request.pl, Line: 1656, Column: 1 and 1 message: * ??HTML1300: Navigation occurred. File: placerequest.pl Kind regards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:emma.perks@heartofengland.nhs.uk> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk> Web: http://www.base-library.nhs.uk BASE Library Consortium ________________________________ From: Kyle Hall <kyle.m.hall@gmail.com> Sent: 07 October 2019 14:33 To: Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) Cc: koha@lists.katipo.co.nz Subject: Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11 Can you look in your IntranetUserJs syspref and verify the javascript the plugin generates is in there? Also, please check your web browser error console on the holds page, that might give us a clue as to what's going on. This may help you if you've never done that: https://documentation.concrete5.org/tutorials/how-open-browser-console-view-... Kyle --- http://www.kylehall.info ByWater Solutions ( http://bywatersolutions.com ) Meadville Public Library ( http://www.meadvillelibrary.org ) Crawford County Federated Library System ( http://www.ccfls.org ) On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks@nhs.net<mailto:emma.perks@nhs.net>> wrote: ?Hello, We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config. ? ?Does anyone know what needs to be done to display the manual recall button? Many thanks, Kind rgeards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:baselibrary.consortium@nhs.net><mailto:emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk>> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk><mailto:emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk>> Web: http://www.base-library.nhs.uk BASE Library Consortium ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz<mailto:Koha@lists.katipo.co.nz> https://lists.katipo.co.nz/mailman/listinfo/koha ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
Hi Kyle, I have placed another hold and checked the browser console but am not seeing any error messages. I wondered anything else that I need to check? Thank you. Kind regards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:emma.perks@heartofengland.nhs.uk> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk> Web: http://www.base-library.nhs.uk BASE Library Consortium ________________________________ From: Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) Sent: 07 October 2019 15:00 To: Kyle Hall Cc: koha@lists.katipo.co.nz Subject: Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11 Hi Kyle, Many thanks. Yes, the code is in the IntranetUserJS preference. On chrome no errors are showing, on IE there are these warnings: * DOM7011: The code on this page disabled back and forward caching. File: request.pl * DOM7011: The code on this page disabled back and forward caching. File: request.pl * HTML1506: Unexpected token. File: request.pl, Line: 1656, Column: 1 and 1 message: * HTML1300: Navigation occurred. File: placerequest.pl Kind regards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:emma.perks@heartofengland.nhs.uk> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk> Web: http://www.base-library.nhs.uk BASE Library Consortium ________________________________ From: Kyle Hall <kyle.m.hall@gmail.com> Sent: 07 October 2019 14:33 To: Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) Cc: koha@lists.katipo.co.nz Subject: Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11 Can you look in your IntranetUserJs syspref and verify the javascript the plugin generates is in there? Also, please check your web browser error console on the holds page, that might give us a clue as to what's going on. This may help you if you've never done that: https://documentation.concrete5.org/tutorials/how-open-browser-console-view-... Kyle --- http://www.kylehall.info ByWater Solutions ( http://bywatersolutions.com ) Meadville Public Library ( http://www.meadvillelibrary.org ) Crawford County Federated Library System ( http://www.ccfls.org ) On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks@nhs.net<mailto:emma.perks@nhs.net>> wrote: ?Hello, We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config. ? ?Does anyone know what needs to be done to display the manual recall button? Many thanks, Kind rgeards, Emma Perks Area Systems Librarian Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto:baselibrary.consortium@nhs.net><mailto:emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk>> Email 2: emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk><mailto:emma.perks@heartofengland.nhs.uk<mailto:emma.perks@heartofengland.nhs.uk>> Web: http://www.base-library.nhs.uk BASE Library Consortium ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz<mailto:Koha@lists.katipo.co.nz> https://lists.katipo.co.nz/mailman/listinfo/koha ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
I'm afraid I don't have much more to go on at this point. I think you'd need someone to debug the plugin generated javascript to know exactly why it's not working at this point. Kyle --- http://www.kylehall.info ByWater Solutions ( http://bywatersolutions.com ) Meadville Public Library ( http://www.meadvillelibrary.org ) Crawford County Federated Library System ( http://www.ccfls.org ) On Thu, Jan 30, 2020 at 6:33 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks@nhs.net> wrote:
Hi Kyle,
I have placed another hold and checked the browser console but am not seeing any error messages. I wondered anything else that I need to check?
Thank you.
Kind regards,
Emma Perks
Area Systems Librarian
Tel: +44 (0) 121 424 9824
Email 1: baselibrary.consortium@nhs.net <emma.perks@heartofengland.nhs.uk>
Email 2: emma.perks@heartofengland.nhs.uk
Web: http://www.base-library.nhs.uk
BASE Library Consortium ------------------------------ *From:* Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) *Sent:* 07 October 2019 15:00 *To:* Kyle Hall *Cc:* koha@lists.katipo.co.nz *Subject:* Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11
Hi Kyle,
Many thanks. Yes, the code is in the IntranetUserJS preference.
On chrome no errors are showing, on IE there are these warnings:
- DOM7011: The code on this page disabled back and forward caching. File: request.pl - DOM7011: The code on this page disabled back and forward caching. File: request.pl - HTML1506: Unexpected token. File: request.pl, Line: 1656, Column: 1
and 1 message:
- HTML1300: Navigation occurred. File: placerequest.pl
Kind regards,
Emma Perks
Area Systems Librarian
Tel: +44 (0) 121 424 9824
Email 1: baselibrary.consortium@nhs.net <emma.perks@heartofengland.nhs.uk>
Email 2: emma.perks@heartofengland.nhs.uk
Web: http://www.base-library.nhs.uk
BASE Library Consortium ------------------------------ *From:* Kyle Hall <kyle.m.hall@gmail.com> *Sent:* 07 October 2019 14:33 *To:* Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) *Cc:* koha@lists.katipo.co.nz *Subject:* Re: [Koha] (PTFS customer) Bywater recalls plugin configured but staff side recall item symbol not showing on 18.11
Can you look in your IntranetUserJs syspref and verify the javascript the plugin generates is in there? Also, please check your web browser error console on the holds page, that might give us a clue as to what's going on. This may help you if you've never done that: https://documentation.concrete5.org/tutorials/how-open-browser-console-view-...
Kyle --- http://www.kylehall.info ByWater Solutions ( http://bywatersolutions.com ) Meadville Public Library ( http://www.meadvillelibrary.org ) Crawford County Federated Library System ( http://www.ccfls.org )
On Mon, Oct 7, 2019 at 4:50 AM Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST) <emma.perks@nhs.net> wrote:
?Hello,
We have the item recalls plugin version 1.0.26 installed and recall rules set up. The circulation rules are set up for item level holds and hold notices are ending with the reserves.reserve_id code. On the staff client when an item is checked out with an item level hold placed, there isn't a manual recall button anywhere on the patron record. My vendor PTFS cannot support the plugin and I cannot verify whether we have the code added to the Apache config.
?
?Does anyone know what needs to be done to display the manual recall button?
Many thanks,
Kind rgeards,
Emma Perks
Area Systems Librarian
Tel: +44 (0) 121 424 9824 Email 1: baselibrary.consortium@nhs.net<mailto: emma.perks@heartofengland.nhs.uk>
Email 2: emma.perks@heartofengland.nhs.uk<mailto: emma.perks@heartofengland.nhs.uk>
Web: http://www.base-library.nhs.uk
BASE Library Consortium
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
_______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz https://lists.katipo.co.nz/mailman/listinfo/koha
********************************************************************************************************************
This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.
NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.
For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail
participants (2)
-
Kyle Hall -
Perks, Emma (UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST)