Hi Karen, Yes, Koha has a HOLD notice that is emailed to patrons when their hold is available for pickup. The patron has to choose to receive the "Hold Filled" notice in his/her messaging preferences. If you can email me (off list) the name of the patron that you think should have received a hold filled email but didn't, then I can investigate this further for you. Thanks, Melia -- Melia Meggs Chief Operations Officer ByWater Solutions bywatersolutions.com