Why are our borrowers being restricted?
On koha 3.6.4 borrowers with overdues are being restricted. We don't want them to be restricted. Restrictions are put in place about 5 minutes before emailed overdue notices are received, so guessing it's the same process. Overdue notice/status triggers Restrict column is unchecked. Preference OversBlockCirc is set to Don't block All fines are set to 0.00, MaxFine is set to 0.00. Maxoutstanding and Noissuescharge is set to 100.00. Anyone see any obvious preferences we may have missed that could be causing this? Cheers Tim Hannah ---------------------------------------------------------------------------- DISCLAIMER: This e-mail (including attachments) may contain information which is confidential or legally privileged and may not reflect the Ministry of Education's view. The Ministry is not responsible for changes made to this email after we've sent it. If you have received this e-mail by mistake, please reply to the Ministry immediately and delete both messages. Thank you.
Tim, Restrictions are put in place about 5 minutes before emailed overdue
notices are received, so guessing it's the same process.
Overdue notice/status triggers Restrict column is unchecked. Preference OversBlockCirc is set to Don't block All fines are set to 0.00, MaxFine is set to 0.00. Maxoutstanding and Noissuescharge is set to 100.00.
Anyone see any obvious preferences we may have missed that could be causing this?
It's not exactly "obvious," but could you check the Overdue notice/status triggers again, and make sure that you either don't have overdue triggers for any libraries other than the default library, or that *none* of them have the Restrict box checked? Also, when you say "restricted," what is the exact message you are getting when you go to check out books to this patron? (or, if you are noticing the restriction in another context, where exactly do you notice the restrictions) Regards, Jared -- Jared Camins-Esakov Bibliographer, C & P Bibliography Services, LLC (phone) +1 (917) 727-3445 (e-mail) jcamins@cpbibliography.com (web) http://www.cpbibliography.com/
* Jared Camins-Esakov (jcamins@cpbibliography.com) wrote:
Tim,
Restrictions are put in place about 5 minutes before emailed overdue
notices are received, so guessing it's the same process.
Overdue notice/status triggers Restrict column is unchecked. Preference OversBlockCirc is set to Don't block All fines are set to 0.00, MaxFine is set to 0.00. Maxoutstanding and Noissuescharge is set to 100.00.
Anyone see any obvious preferences we may have missed that could be causing this?
It's not exactly "obvious," but could you check the Overdue notice/status triggers again, and make sure that you either don't have overdue triggers for any libraries other than the default library, or that *none* of them have the Restrict box checked?
Also, when you say "restricted," what is the exact message you are getting when you go to check out books to this patron? (or, if you are noticing the restriction in another context, where exactly do you notice the restrictions)
Ah ha! Thank you Jared! Tim, if you go to Overdue notice/status triggers and switch the library drop down from All, to Ministry of Education. I bet you have restrict switched on there. Chris -- Chris Cormack Catalyst IT Ltd. +64 4 803 2238 PO Box 11-053, Manners St, Wellington 6142, New Zealand
Ah, I feel slightly silly, but better for having asked. Thanks Jared, (and Katrin & Chris). It's obvious, when you look at it right. Cheers -----Original Message----- From: Chris Cormack [mailto:chrisc@catalyst.net.nz] Sent: Tuesday, 14 August 2012 9:41 a.m. To: Jared Camins-Esakov Cc: Tim Hannah; Koha@lists.katipo.co.nz Subject: Re: [Koha] Why are our borrowers being restricted? * Jared Camins-Esakov (jcamins@cpbibliography.com) wrote:
Tim,
Restrictions are put in place about 5 minutes before emailed overdue
notices are received, so guessing it's the same process.
Overdue notice/status triggers Restrict column is unchecked. Preference OversBlockCirc is set to Don't block All fines are set to 0.00, MaxFine is set to 0.00. Maxoutstanding and Noissuescharge is set to 100.00.
Anyone see any obvious preferences we may have missed that could be causing this?
It's not exactly "obvious," but could you check the Overdue notice/status triggers again, and make sure that you either don't have overdue triggers for any libraries other than the default library, or that *none* of them have the Restrict box checked?
Also, when you say "restricted," what is the exact message you are getting when you go to check out books to this patron? (or, if you are noticing the restriction in another context, where exactly do you notice the restrictions)
Ah ha! Thank you Jared! Tim, if you go to Overdue notice/status triggers and switch the library drop down from All, to Ministry of Education. I bet you have restrict switched on there. Chris -- Chris Cormack Catalyst IT Ltd. +64 4 803 2238 PO Box 11-053, Manners St, Wellington 6142, New Zealand ---------------------------------------------------------------------------- DISCLAIMER: This e-mail (including attachments) may contain information which is confidential or legally privileged and may not reflect the Ministry of Education's view. The Ministry is not responsible for changes made to this email after we've sent it. If you have received this e-mail by mistake, please reply to the Ministry immediately and delete both messages. Thank you.
Op 14-08-12 00:07, Tim Hannah schreef:
Ah, I feel slightly silly, but better for having asked.
Thanks Jared, (and Katrin & Chris). It's obvious, when you look at it right.
I see a feature request to have the system add a little note if there are branch-specific options that are different to the default in places like that... -- Robin Sheat Catalyst IT Ltd. ✆ +64 4 803 2204 GPG: 5957 6D23 8B16 EFAB FEF8 7175 14D3 6485 A99C EB6D
participants (4)
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Chris Cormack -
Jared Camins-Esakov -
Robin Sheat -
Tim Hannah