How do you handle "Claimed Returns"?
Hello folks ~ We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this. The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon. How does your library handle a "claimed return" in Koha? Thank you! -- Chad Roseburg Automation Dept. North Central Regional Library
Dear Chad, You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account. I hope that helps, James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107 ________________________________________ From: koha-bounces@lists.katipo.co.nz [koha-bounces@lists.katipo.co.nz] On Behalf Of Automation [croseburg@ncrl.org] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"? Hello folks ~ We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this. The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon. How does your library handle a "claimed return" in Koha? Thank you! -- Chad Roseburg Automation Dept. North Central Regional Library
James, But what about if you choose to believe your patrons when they claim to have returned an item? Lori On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi < JGhiorzi@lib.co.san-benito.ca.us> wrote:
Dear Chad,
You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account.
I hope that helps,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107 ________________________________________ From: koha-bounces@lists.katipo.co.nz [koha-bounces@lists.katipo.co.nz] On Behalf Of Automation [croseburg@ncrl.org] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"?
Hello folks ~
We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this.
The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon.
How does your library handle a "claimed return" in Koha?
Thank you!
-- Chad Roseburg Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
Hi Lori, I think he wanted to be able to associate the item with a patron, as far as I know this is the only way of keeping the item with the patron without resorting to using history or manual tracking methods. What we do is check the item in, edit the item and mark it as missing (that way no patron puts a hold on it or goes looking for it). Than we have our shelving staff (or whoever is available) look for it, and if the item is found than it is a simple check-in. If it is not found that's a whole different can of worms :). Respectfully, James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107 ________________________________ From: loriayre@gmail.com [loriayre@gmail.com] On Behalf Of Lori Bowen Ayre [lori.ayre@galecia.com] Sent: Tuesday, November 29, 2011 5:00 PM To: James Ghiorzi Cc: Automation; Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"? James, But what about if you choose to believe your patrons when they claim to have returned an item? Lori On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi <JGhiorzi@lib.co.san-benito.ca.us<mailto:JGhiorzi@lib.co.san-benito.ca.us>> wrote: Dear Chad, You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account. I hope that helps, James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107<tel:%28831%29%20636-4107> ________________________________________ From: koha-bounces@lists.katipo.co.nz<mailto:koha-bounces@lists.katipo.co.nz> [koha-bounces@lists.katipo.co.nz<mailto:koha-bounces@lists.katipo.co.nz>] On Behalf Of Automation [croseburg@ncrl.org<mailto:croseburg@ncrl.org>] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"? Hello folks ~ We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this. The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon. How does your library handle a "claimed return" in Koha? Thank you! -- Chad Roseburg Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz<mailto:Koha@lists.katipo.co.nz> http://lists.katipo.co.nz/mailman/listinfo/koha
One of the issues we have is actually a bug in Koha -- if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), and later the item is returned, Koha credits the patron's account ... thus providing a possible means of income for the less scrupulous patron. :( Thanks for your input! Chad On Tue, Nov 29, 2011 at 05:14:21PM -0800, James Ghiorzi wrote:
Hi Lori, I think he wanted to be able to associate the item with a patron, as far as I know this is the only way of keeping the item with the patron without resorting to using history or manual tracking methods. What we do is check the item in, edit the item and mark it as missing (that way no patron puts a hold on it or goes looking for it). Than we have our shelving staff (or whoever is available) look for it, and if the item is found than it is a simple check-in. If it is not found that's a whole different can of worms :). Respectfully, James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107
--------------------------------------------------------------------------
From: loriayre@gmail.com [loriayre@gmail.com] On Behalf Of Lori Bowen Ayre [lori.ayre@galecia.com] Sent: Tuesday, November 29, 2011 5:00 PM To: James Ghiorzi Cc: Automation; Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"? James, But what about if you choose to believe your patrons when they claim to have returned an item? Lori
On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi <[1]JGhiorzi@lib.co.san-benito.ca.us> wrote:
Dear Chad,
You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account.
I hope that helps,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 [2](831) 636-4107 ________________________________________ From: [3]koha-bounces@lists.katipo.co.nz [[4]koha-bounces@lists.katipo.co.nz] On Behalf Of Automation [[5]croseburg@ncrl.org] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"? Hello folks ~
We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this.
The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon.
How does your library handle a "claimed return" in Koha?
Thank you!
-- Chad Roseburg Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list [6]http://koha-community.org [7]Koha@lists.katipo.co.nz [8]http://lists.katipo.co.nz/mailman/listinfo/koha
References
Visible links 1. mailto:JGhiorzi@lib.co.san-benito.ca.us 2. file:///tmp/tel:%28831%29%20636-4107 3. mailto:koha-bounces@lists.katipo.co.nz 4. mailto:koha-bounces@lists.katipo.co.nz 5. mailto:croseburg@ncrl.org 6. http://koha-community.org/ 7. mailto:Koha@lists.katipo.co.nz 8. http://lists.katipo.co.nz/mailman/listinfo/koha
-- Chad Roseburg Automation Dept. North Central Regional Library
2011/12/1 Automation <croseburg@ncrl.org>:
One of the issues we have is actually a bug in Koha --
if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), and later the item is returned, Koha credits the patron's account ... thus providing a possible means of income for the less scrupulous patron. :(
I'd encourage you to file a bug report for that bugs.koha-community.org then, if you haven't already, that would massively increase it's chances of being fixed :) Chris
On Nov 30, 2011, at 5:53 PM, Chris Cormack <chris@bigballofwax.co.nz> wrote:
I'd encourage you to file a bug report for that
Looks like Bug 7190 http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=7190 -- Owen
Thanks Chris ~ We checked the Bug database and apparently it is a known bug. Chad On Thu, Dec 01, 2011 at 11:53:37AM +1300, Chris Cormack wrote:
2011/12/1 Automation <croseburg@ncrl.org>:
One of the issues we have is actually a bug in Koha --
if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), and later the item is returned, Koha credits the patron's account ... thus providing a possible means of income for the less scrupulous patron. :(
I'd encourage you to file a bug report for that bugs.koha-community.org then, if you haven't already, that would massively increase it's chances of being fixed :)
Chris
-- Chad Roseburg Automation Dept. North Central Regional Library
Maybe a work around would be instead of listing the item as lost on the patron account, input it as a manual invoice (Fine) and use the note/description fields you will have to put a value if you want to produce some kind of notation on the "attention" section of the checkout screen. Then in the actual item status mark it as lost, so won't display on the catalog, folks can't put a hold on it, etc. Than if it magically appears again than just checking it will remove the lost status, it will not credit anybody. Respectfully, James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107 ________________________________________ From: Automation [croseburg@ncrl.org] Sent: Wednesday, November 30, 2011 2:49 PM To: James Ghiorzi Cc: Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"? One of the issues we have is actually a bug in Koha -- if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), and later the item is returned, Koha credits the patron's account ... thus providing a possible means of income for the less scrupulous patron. :( Thanks for your input! Chad On Tue, Nov 29, 2011 at 05:14:21PM -0800, James Ghiorzi wrote:
Hi Lori,
I think he wanted to be able to associate the item with a patron, as far as I know this is the only way of keeping the item with the patron without resorting to using history or manual tracking methods. What we do is check the item in, edit the item and mark it as missing (that way no patron puts a hold on it or goes looking for it). Than we have our shelving staff (or whoever is available) look for it, and if the item is found than it is a simple check-in. If it is not found that's a whole different can of worms :).
Respectfully,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107
--------------------------------------------------------------------------
From: loriayre@gmail.com [loriayre@gmail.com] On Behalf Of Lori Bowen Ayre [lori.ayre@galecia.com] Sent: Tuesday, November 29, 2011 5:00 PM To: James Ghiorzi Cc: Automation; Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"? James, But what about if you choose to believe your patrons when they claim to have returned an item? Lori
On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi <[1]JGhiorzi@lib.co.san-benito.ca.us> wrote:
Dear Chad,
You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account.
I hope that helps,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 [2](831) 636-4107 ________________________________________ From: [3]koha-bounces@lists.katipo.co.nz [[4]koha-bounces@lists.katipo.co.nz] On Behalf Of Automation [[5]croseburg@ncrl.org] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"? Hello folks ~
We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this.
The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon.
How does your library handle a "claimed return" in Koha?
Thank you!
-- Chad Roseburg Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list [6]http://koha-community.org [7]Koha@lists.katipo.co.nz [8]http://lists.katipo.co.nz/mailman/listinfo/koha
References
Visible links 1. mailto:JGhiorzi@lib.co.san-benito.ca.us 2. file:///tmp/tel:%28831%29%20636-4107 3. mailto:koha-bounces@lists.katipo.co.nz 4. mailto:koha-bounces@lists.katipo.co.nz 5. mailto:croseburg@ncrl.org 6. http://koha-community.org/ 7. mailto:Koha@lists.katipo.co.nz 8. http://lists.katipo.co.nz/mailman/listinfo/koha
-- Chad Roseburg Automation Dept. North Central Regional Library
This will work in the meantime, thanks. Chad On Wed, Nov 30, 2011 at 03:25:06PM -0800, James Ghiorzi wrote:
Maybe a work around would be instead of listing the item as lost on the patron account, input it as a manual invoice (Fine) and use the note/description fields you will have to put a value if you want to produce some kind of notation on the "attention" section of the checkout screen. Then in the actual item status mark it as lost, so won't display on the catalog, folks can't put a hold on it, etc. Than if it magically appears again than just checking it will remove the lost status, it will not credit anybody.
Respectfully,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107
________________________________________ From: Automation [croseburg@ncrl.org] Sent: Wednesday, November 30, 2011 2:49 PM To: James Ghiorzi Cc: Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"?
One of the issues we have is actually a bug in Koha --
if we 'write-off' or waive the cost of the item ( fire, family hardship ...etc ), and later the item is returned, Koha credits the patron's account ... thus providing a possible means of income for the less scrupulous patron. :(
Thanks for your input!
Chad
On Tue, Nov 29, 2011 at 05:14:21PM -0800, James Ghiorzi wrote:
Hi Lori,
I think he wanted to be able to associate the item with a patron, as far as I know this is the only way of keeping the item with the patron without resorting to using history or manual tracking methods. What we do is check the item in, edit the item and mark it as missing (that way no patron puts a hold on it or goes looking for it). Than we have our shelving staff (or whoever is available) look for it, and if the item is found than it is a simple check-in. If it is not found that's a whole different can of worms :).
Respectfully,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 (831) 636-4107
--------------------------------------------------------------------------
From: loriayre@gmail.com [loriayre@gmail.com] On Behalf Of Lori Bowen Ayre [lori.ayre@galecia.com] Sent: Tuesday, November 29, 2011 5:00 PM To: James Ghiorzi Cc: Automation; Koha Mailing List Subject: Re: [Koha] How do you handle "Claimed Returns"? James, But what about if you choose to believe your patrons when they claim to have returned an item? Lori
On Tue, Nov 29, 2011 at 4:31 PM, James Ghiorzi <[1]JGhiorzi@lib.co.san-benito.ca.us> wrote:
Dear Chad,
You will have to make an authorized value under the LOST category. You than find the barcode of the item, edit the status of the item to Claims Returned. What this will do is mark the item as lost and charge patron for the cost of the item. Depending on your max allowed fine settings and cost of the item it may or may not block the account.
I hope that helps,
James Ghiorzi Library Assistant II San Benito County Free Library 470 Fifth St. Hollister, CA 95023 [2](831) 636-4107 ________________________________________ From: [3]koha-bounces@lists.katipo.co.nz [[4]koha-bounces@lists.katipo.co.nz] On Behalf Of Automation [[5]croseburg@ncrl.org] Sent: Tuesday, November 29, 2011 4:14 PM To: Koha Mailing List Subject: [Koha] How do you handle "Claimed Returns"? Hello folks ~
We are migrating from SirsiDynix Horizon and are wondering how the concept of a "claimed return" is handled in Koha. I am RTFM [ 3.6 ] and do not see a reference to this.
The fines show a $0.00 dollar amount and a 'block' is placed on the account in Horizon.
How does your library handle a "claimed return" in Koha?
Thank you!
-- Chad Roseburg Automation Dept. North Central Regional Library _______________________________________________ Koha mailing list [6]http://koha-community.org [7]Koha@lists.katipo.co.nz [8]http://lists.katipo.co.nz/mailman/listinfo/koha
References
Visible links 1. mailto:JGhiorzi@lib.co.san-benito.ca.us 2. file:///tmp/tel:%28831%29%20636-4107 3. mailto:koha-bounces@lists.katipo.co.nz 4. mailto:koha-bounces@lists.katipo.co.nz 5. mailto:croseburg@ncrl.org 6. http://koha-community.org/ 7. mailto:Koha@lists.katipo.co.nz 8. http://lists.katipo.co.nz/mailman/listinfo/koha
-- Chad Roseburg Automation Dept. North Central Regional Library
-- Chad Roseburg Automation Dept. North Central Regional Library
participants (5)
-
Automation -
Chris Cormack -
James Ghiorzi -
Lori Bowen Ayre -
Owen Leonard