Hi, all! There has been a lot of movement towards abolishing late fees and fines. I don't ask why here, for I understand the reasons. My question is more of a mechanical one. You see, the library at the beginning of my career did charge fines, but when a patron protested the fine and had a legitimate or legal argument, it was either reduced or voided. A few years later, the FBI showed up and demanded records of several patrons; and that was that. Circulation records were kept only when fines were imposed; and then the fines were transferred to the institutional billing office. The other libraries I have worked in didn't keep circulation (and fine) records, so it it was not an issue to them. And I am working what is likely my last job for I will probably retire in two years or so. But I have to ask out of curiosity: how are fine records kept in the library? Are they transferred to the billing office or are they kept inhouse? How is an appeal handled? Who handles the appeals, the library or the institutional billing office? Where are the records kept? Is the ILS involved after the initial circulation and subsequent fine calculation? As I wrote above, this is just a curiosity to me. But I read a lot about fine cancellation but I recall very little about the mechanics and the related policies. Thanks, all. -- 気を付けて。 /ki wo tukete/ = Take care. -- Charles. Charles Kelley, MLS PSC 704 Box 1029 APO AP 96338 Charles Kelley Tsukimino 1-Chome 5-2 Tsukimino Gaadenia #210 Yamato-shi, Kanagawa-ken 〒242-0002 JAPAN +1-301-741-7122 [US cell] +81-80-4356-2178 [JPN cell] mnogojazyk@aol.com [h] cmkelleymls@gmail.com [p] linkedin.com/in/cmkelleymls <http://www.linkedin.com/in/cmkelleymls> Meeting Your Information Needs. Virtually.